Project Manager Management
Resume:
ALONSO A. SANTOS
Panama Rep of Panama
Contact me by email:
**************@*******.***
Skype: alonsopty
COO,CTO, OPERATIONS MANAGEMENT
COUNTRY MANAGEMENT,GENERAL MANAGER, KEY ACCOUNT MANAGEMENT
BUSINESS CONSULTANT, SENIOR PROJECT MANAGER, CONSULTANT
PROGRAM MANAGEMENT
Specialist in Improving Profitability
Hands-on, results-oriented leader seeking challenging role with organization that values teamwork, timely communication, quality, and commitment to increasing operational efficiency and productivity. Offering the following unique qualifications:
• 17 + years of experience in operations, business management and program / project management for all components business development design and implementation of business plans.
• Directly responsible for Profit and Loss results.(P&L)
• Managed Central America and Caribbean Business Operation and Program / Project Management Office Operations.
• Responsible of budget preparation, administration and implementation. ( CAPEX, OPEX ).
• Responsible to 367 resources within all countries manages and an average of 45 resources for each project plus sub contractors and services providers or product suppliers. This include 25 Project Manager, 25 Financial Controllers, 5 Business Consultants, and 5 Service Managers.
• Manager Project Management Office for West Africa for Ericsson 25 countries.
• Operation Management as well as Project Business Development for all activities from the projects including designing, planning, Core, Vas, Radio, Transmission, VAS, GPRS, VoIP, as well as Operation and Maintenance.
• Manage campaign for introduction for new Products
• Proven expertise with all phases of the project life cycle, including specifications development, cost/risk analysis, contractor management, procurement, scheduling, testing, resource management, market research, profitability planning and implementation and client satisfaction.
• High level Board and director member and management communication reporting.
• Yearly Business plan preparation and internal targets to be accomplished.
• Internal KPI projection definition.
• Knowledge of quality management strategies including ISO9000 guidelines.
• Customer Service Management to CEO, COO and CTO Level.
• Customer Service Management to Government Official in the market defined.
• Ability to identify and capitalize on individual team member strengths and talents.
• Business and service planning development.
• Adaptability and willingness to learn new skills and technologies.
• Total commitment to quality; ability to solve problems with creativity.
• Ability to cultivate trust and respect through open communication and shared goals among various business units.
• Technical proficiency and skill at integrating technology and business to improve productivity and efficiency.
• Track record of meeting/exceeding client expectations and requirements.
• Business development for new product and services.
• Project Office Management and Operation as well as contract and contractor definition, evaluation and management.
• Demonstrated ability to quickly grasp new and complex concepts, analyze them and integrate them into successful business strategies and technology solutions
• Ability to coordinate multiple projects effectively with in a country o regional operation, maintaining focus on results.
• Fluency in both English and Spanish
BUSINESS OPERATIONS, PRODUCT MANAGEMENT, BUSINESS DEVELOPMENT, SALES, SITE ACQUISITION RISK ANALYSIS /MANAGEMENT PROJECT PLANNING STATUS REPORTING COMPANY OPERATION MANAGEMENT PROCUREMENT BUDGET PLANNING/MANAGEMENT QUALITY CONTROL STAFFING/TEAM LEADERSHIP PROCEDURE DEVELOPMENT CONTRACT MANAGEMENT CONTRACTOR SELECTION/MANAGEMENT COST CONTROL INVENTORY CONTROL HR MANAGEMENT
PROJECTS
SENIOR OPERATION & PROGRAM / PROJECT MANAGER IP RAN 3G and LTE
West Africa 09/2011 – 03/2012
ERICSSON NIGERIA / WEST AFRICA
GLOTEL UNITED KINGDOM
BUDGET MANAGED: 35M US DOLLARS
VICE PRESIDENT OF BUSINESS DEVELOPMENT AND OPERATIONS
Latin America Region, Caribbean Region 02/2010 – 08/2011
AXE – TELECOM
BUDGET MANAGED: 6.0 M US DOLLARS
DIRECTOR OF PROJECT MANAGEMENT AND CONSULTING 04/2009 – /02/2010 GLOBAL OPERATION 3G
Latin America Region, West Africa region, West Europe Region
Royal Corporation Int’l
BUDGET MANAGED: 11.2 MUS DOLLARS
OPERATIONS AND PROJECT DIRECTION CONSULTANT
HUAWEI Panama 06/2008–/01/2009
Customer: Claro Panama ( AMX Project)
PENTA CONSULTING UNITED KINGDOM
BUDGET MANAGED: 45M US DOLLARS
Snr. PROJECT OPERATIONS MANAGEMENT MPBN – GPRS and 3G
Ericsson AB Nicaragua 11/2007–07/2008
Customer: Ericsson- AMX Project
MORSON INTERNATIONAL UNITED KINGDOM
BUDGET MANAGED: 4.5 M US DOLLARS
SENIOR PROJ & OPERATION, MANAGER CIVIL WORKS
Nokia Panama 01/2007/-06/2007
Customer: Telefonica Panama
NETWORKERS INTERNATIONAL PLC UK
CONSULTING PROJECT & OPERATION MANAGER
Ericsson Haiti 06/2006-08/2006
Customer: Digicel Haiti
PENTACONSULTING INTERNATIONAL PCL UK
BUDGET MANAGED: 58M US DOLLARS
CONSULTING OPERATION AND PROJECT MANAGER
Ericsson Nigeria 11/2005-03/2006
Customer: Nitel Nigeria
NETWORKERS INTERNATIONAL PLC UK
BUDGET MANAGED: 65M US DOLLARS
CONSULTING PROJECT MANAGER
Ericsson Ivory Coast 09/2005-11/2005
Customer: Atlantic Telecom
NETWORKERS INTERNATIONAL PLC UK
BUDGET MANAGED: 35 M US DOLLARS
CONSULTING OPERATION MANAGER
Ericsson Nigeria 0 2/2005-11/2005
Customer: MTel Nigeria
NETWORKERS INTERNATIONAL PLC UK
BUDGET MANAGED: 65 M US DOLLARS
CONSULTING PROJECT MANAGER
Ericsson Honduras 12/2003-09/2004
Customer: Millicom
TANGENT INTERNATIONAL UK
BUDGET MANAGED: 12 M US DOLLARS
CALL CENTER FLOOR OPERATION MANAGER
Spherion Panama 04/2003-12/2003
Customer: AT&T USA
BUSINESS OPERATION DEVELOPMENT MANAGER
Siemens Spain 05/2002-11/2002
Spain Canary Island
CONSULTING PROJECT MANAGER
Ericsson El Salvador 11/2001-05/2002
Customer: Digicel
CONSULTING PROJECT MANAGER
Ericsson Panama 04/2000-11/2001
Customer: Diveo Latin America
CONSULTING PROJECT MANAGER
Ericsson Panama 04/2000-11/2001
Customer: BellSouth
CAREER PATH
BUSINESS AND OPERATION MANAGER Ericsson,
Major Functions: Manage complete business operations including complete scopes of sales, marketing and service delivery. Planning and operations management for all phases of business infrastructure design, building and deployment projects, including testing, quality control, budget management, cost control, customer interface, procurement and human resources management; key member of account management team; compliance with established guidelines and policies
BUSINESS AND OPERATIONS MANAGER Latin America Market ( Central America, Panama, Colombia, Jamaica, Dominican Republic, Cuba, Panama Free Zone, Miami, Ecuador, Bolivia, Venezuela, Manaus, Iquique, Trinidad and Tobago.
Consumer and Telecommunication Products Panasonic Latin America Major Functions: Responsibility for operation and business development as well as channel distribution throughout Latin America, with US $3.5M in monthly sales; product management, business development, procedure implementation and enhancement; strategic marketing and business planning; account management; distributor training; market research; sales forecasting, P&L management and control. Marketing Campaigns and New distributor evaluations, Complete P&L as well as projection for the Telecom product line including cost reduction and Inventory management.
EDUCATION
MASTER’S DEGREE IN BUSINESS ADMINISTRATION AND INTERNATIONAL COMMERCE
Rochville University – USA
BACHELOR’S DEGREE IN ELECTRONIC ENGINEERING AND PROJECT MANAGEMENT
Rochville University – USA
BACHELOR’S DEGREE IN ELECTROMECHANIC ENGINEERING
Universidad Tecnologica de Panama
OTHER TRAINING
• English as a Second Language and Translation
• Advanced Training in Industrial Electricity, Electronics, Data Communication and Marine Communications
• Network Design for Windows
• Advanced Network System Design
• Internet Network Integration
• Intranet Designing
• Internet Database Integration
• MS Networks Design and Integration
• Network Maintenance
• Satellite Network Design and Implementation (Voice and Data)
• Account Management
• Customer Service
• Business development Management
PROFESSIONAL DEVELOPMENT
• SAP/R3 Introduction (2002)
• Divided Contract Ownership (2002)
• Project Management Certification – PROPS (2002)
• Project Risk Analysis (2002)
• Resource Procurement in Projects (2002)
• Uncertainty Management in Projects (2001)
• Communication Management in Projects (2001)
• Human Resource Management in Projects (2001)
• Project Budget Management (2001)
• Project Schedule Management (2001)
• Performance Quality Management (2001)
• Project Scope Management (2001)
• Project Integration Management (2001)
• PM4U Project Management Training (2001)
• GSM/GPRS Mobile Networks (2001)
• Mobile Technology – TDMA/CDMA/GSM-3G (2001)
• ISDN Services
• Sales and Installation of DE E1 and T1(1998)
• Sales and Telemarketing (1998)
• PBX – Key Systems and Switches Installation (1998)
• Datacom Network Design/Maintenance (1995)
• Corporate Account Management (1995)
• Project Design, Planning and Presentation (1995)
• HP Training the Trainer (1995)
• Quality Control (1995)
• Marketing Strategies and Corporate Consulting(1994)
• Management Systems (1989)
• 3G Network Deployment (2008)
• 3G ( UMTS, Wi MAX) Network Planning (2008)
EXCEPTIONAL REFERENCES AVAILABLE UPON REQUEST
Contact this candidate