Customer Service Assistant

Diana Cerquera

** *.*. **** ******, Apt ****, Miami, FL 33130 *************@*****.***

Profile Legal Background and closing coordinator. Hard-working team player with Excellent written and verbal communication skills and a perfect attendance record. Strong ability to analyze and problem solve very organized, energetic and very confident. Bilingual – Fluent in spoken and written English and Spanish. Computer skills include: Microsoft Word, Excel, Power Point, and Westlaw.

Education American Intercontinental University, Weston, FL

Bachelors Degree in Criminal Justice

Sergio Arboleda, Bogota, Colombia

Law School

Miami Dade Community College, Downtown, FL

Pre-Law

Broward Community College, Pembroke Pines, FL

Pre Law March 2008

Career The Law Office of Christopher H. Saia P.A., Downtown, FL Dec 2009-Present

History Paralegal

Assist in drafting opinions.

Draft and revise documents for document production

Case analysis

Schedule Mediations and Hearings

Coordinate Depositions

Case Management

Eviction Proceedings

Bankruptcy Preparation and Filing (Chapter 7 and 13)

Short Sale Negotiation

Legal Writing

Title Preparation

Rudd & Diamond P.A., Brickell, FL

Law Clerk

Assisted in drafting opinions.

Drafted and revised documents for document production

Case analysis

Mediation and Trial Notebooks

Depositions and Medical Summaries

Subpoena Compliance Log

Sept 2008-2009

Beyond Conversions – Qlending,Inc, Coral Gables, FL Aug. 2007- Aug. 2008

Closing Coordinator, Executive Assistant

Accounts payable, administrative assistant, bookkeeper

Office Assistant, Payroll

Carlos Auto Body Shop, Sunrise, FL Oct. 2006 – Aug. 2007

Executive Assistant

Provided administrative support.

Developed Client’s Estimates.

Mario Pucci, Weston, FL

Mar. 2006 – Sept. 2006

Sales Associate

Ensured that each customer receives outstanding service by providing a friendly environment, this includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.

Maintained an awareness of all promotions and advertisements.

Assisted in floor moves and merchandising, display maintenance.

Assist in processing and replenishing merchandise and monitoring floor stock.

Imcoandina, Bogota, Colombia

Jan. 2005 – Nov. 2005

International Business Coordinator

. Handled litigations with the Colombian government

. Supply materials and clothing to the army in Colombia

Capture Life Magazine, Boca Raton, FL Mar. 2004 – Oct. 2004

Personal Assistant

Kept track of all the expenses.

Participated in the hiring process of the company.

Helped in the organization of all the fashion shows hosted by the magazine.

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