Customer Service Manager

Sharon L. Patton

Cell: 281-***-****

Houston, Texas 77095 E-mail: ****@*******.***

Objective: Seeking A Challenging Position

Career Highlights:

• Project Director for Retail “Back To Work Clothing Stores” in New York and Texas.

Regional Development/Marketing for HSM of Texas

Program Development Manager for National Business Services Alliance

. Regional Director of Marketing for Sage Company in Texas and

Consultant in Ohio and Oklahoma.

• Associate State Director for AARP

• Area Manager in charge of 11 SCSEP Offices on the West Coast with approximately 100+ clients per site

Management Style:

• Well organized, keep detailed records, honest and reliable

• Expect punctual attendance and quality work

• Schedule and delegate duties as needed, follow-up assigned jobs, check for accuracy

• Perform evaluations of staff at periodic intervals to assure the highest level of productivity and help to eliminate potential problem areas

• Excellent marketing skills

Professional Qualifications:

Management

. Excellent Motivator

. Build highly effective teams

• Interview and hire operational staff

• Develop and implement marketing procedures

• Maintain high standards of excellence

• Provide direction and assistance to all enrollees and host agency supervisors

• Promote/Market AARP Foundation/SCSEP to local groups and organizations within the area

• Develop and implement the TRIAD program working with the Sheriff and other law officials

• Evaluate all staff

• Maintain detailed and extensive records and documentation

• Execute daily operations of the SCSEP office, including supervision of the office staff and the placement and scheduling of the program enrollees

• Advisement of enrollee's mental and physical needs

Train, motivate and develop strong relationships

Education:

Empire State College Alfred, New York 14802

Bachelor's program

Empire State College Alfred, New York 14802

Associate of Applied Science

Major: Community and Human Services

Geriatric-Studies in the Care of the Elderly

Keuka College Penn Yan, New York

Continuing Education credits earned for successfully completing a course in "Promoting the Adaptation of the Aged"

Professional Societies:

TRIAD Program

Member of Advisory Counsel for O of A & Volunteer for the Crisis Pregnancy Hot Line

Volunteered time to work the hot line; provide counseling, assist with advertising. Solicit donations from area businesses to help defray the operating costs.

Allegany County Compeer Program

Volunteered to help emotionally fragile community residents through friendship and encouragement.

Volunteered my time to work with the homeless in New York City.

References: Available upon request

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