Quality Service
Resume:
Nonkululeko (Nonku) Kunene
*** ***** ***, **** *** St. Louis, MO 63112
******@*****.***
EDUCATION
M.P.H., M.S.W. 05/2013
Concentration in Mental Health/Health, Behavioral Science and Epidemiology
Saint Louis University, MO
Bachelor of Arts 05/2007
Premed, Biology- Chemistry,
Westminster College, Fulton, MO
International Baccalaureate 06/2003
Physical Sciences
Lester B. Pearson College, Victoria, BC
PROFESSIONAL HISTORY
Summer 2011 Wyman Center -Teen Leadership Program (TLP), Eureka, MO
Direct Supervisor – Leadership Class 1
Provided direction, resources, and coaching to Leadership Class Group Leaders on managing teen behaviors.
Ensured that teens are achieving Wyman TLP outcomes.
Assessed and provided feedback to Leadership Class Group Leaders throughout each session and conducted formal evaluation at the end of each session.
Completed required reports, paperwork and assisted with staff trainings during different sessions.
Served in programming activities and scheduling of Leadership Class Group Leaders.
2010-2011 Optimal Solutions Group LLC, College Park, MD
Clinical Quality Improvement Specialist Consultant
Provided technical support for the development and maintenance of performance measures to assess quality of care in hospital inpatient and outpatient departments.
Conducted clinical quality audits and responsible for NCQA requirements.
Responsible for reporting and analysis of Quality Improvement Projects (QIP) and Chronic Condition
Improvement Projects (CCIP) from Medicare Advantage Organizations (MAO) for development of plans and programs to support quality improvement using HEDIS and other tools.
Evaluated the quality improvement activities of managed care organizations.
Ensured compliance with legal and procedural guidelines and quality standards for outgoing deliverables.
Communicated with project team relevant facts on new developments in the area of hospital quality measures and their relevance to the projects at hand.
2005-2009, Fulton State Hospital, Fulton, MO
Psychiatric Technician/ Forensic Rehab Specialist
Obtained vigorous training with the Missouri State Department of Mental Health on policies, procedures and treatment goals for maximum security facilities.
Provided problem solving skills and implemented crisis prevention skills for clients in a psychiatric institution.
Actively involved in organizing and conducting health fairs and prevention outreach programs to improve quality and sustainability of health care.
Spring 2007, Westminster College Biology Department, Fulton, MO
Microbiology Teacher Assistant
Researched and compiled raw data on water sources near industrial areas in Swaziland that enabled public services to sanitize the water and restrict industrial pollution of those water sources.
Gained experience in scientific research methods, data collection, proper usage and storage of chemicals and lab procedures as an undergraduate Lab Assistant in Biochemistry.
Taught laboratory procedures and tutored students in undergraduate Microbiology.
2005-2007, Westminster College Service Corps, Fulton, MO
Project Coordinator
Organized and Evaluated projects and volunteer opportunities for students within the college.
Provided community service opportunities for different organizations within the campus.
ADDITIONAL PROFESSIONAL HISTORY
Fall 2011, Saint Louis University, Graduate Intern, Saint Louis Disability Services- Medical Campus
2011-2012 Saint Louis University, Student Government Association Senator , St. Louis, MO
2009-2010 Home Health Nursing Aide, Home Client Service Staff- Link, St. Louis, MO
2009-2010 Math and Science Tutor, Professional Skills Institute, St. Louis ,MO
2003-2005 Peer Health Educator, Westminster Health & Counseling Services, Fulton, MO
COMMUNITY SERVICE
Conducted Health Fairs and Community outreach programs as a volunteer for Saint Louis Effort for AIDS (EFA).
Volunteered at the International Institute as a Citizenship Literacy Tutor.
Volunteered at CARDV (Coalition Against Rape & Domestic Violence) as a Support Care Assistant/ Advocate.
Coordinated students’ volunteer service s as a Westminster College Service Corps Project Coordinator.
Provided case-management services for youth and the elderly with mental and physical disabilities while studying abroad in Norwich, UK.
HONORS
Saint Louis University Academic Scholarship, Spring 2011
Organization award for Community Services and Leadership Ability, Westminster College 2006-2007
National Dean’s List of American University and Scholarship, Westminster College, 2004
Merit Scholarship Award, Westminster College, 2004
COMPUTER SKILLS
Writing and Presentation: Adobe Pro, Word, WordPerfect, Publisher and PowerPoint
Email and Calendar Software: Lotus Notes, Outlook
Web development: Dreamweaver
Database management: Excel, Access and STATA
Statistical tools: SPSS and Excel
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