Customer Service Sales

Catya Craig

** ****** ** *** **

New York, New York 10037

Mobile 347-***-****

*****.*****@*****.***

Experience:

Pitney Bowes On Call - Customer Service Associate 5/11 – Present

New York, NY

• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.

• Administrative services/ processing large volume reports using excel.

• Utilize system functions to perform data lookup and validation.

• Quality check sorting, bundling, and delivery process to ensure accuracy and customer satisfaction.

• Interact with scanning software to indicate when a batch is complete

• Handle confidential information.

Citibank Financial Associate 3/08 - 09/09

New York, NY

• Processed deposits and pay out funds in accordance with bank procedures.

• Closely examined check endorsements; examined cash to safeguard against acceptance of counterfeit currency.

• Provided customer service and referrals for Personal and Business Bankers to insure account enhancements.

• Dispatched reports regarding client history transactions.

• Promoted banking products utilizing various marketing and advertising materials and methods.

Town Sports International Membership Consultant/Receptionist 6/07 - 6/08

Brooklyn, NY

• Met and greeted prospective clients and served as a tour guide of the facility.

• Scheduled and confirmed appointments with prospective clients.

• Responded to client inquiries and provided customer service and information regarding membership terms and conditions.

• Sold annual membership agreements in a commissioned-based environment to achieve sales goals.

• Performed various clerical calculations requiring application of various methods and procedures; familiar with company functions, policies and practices.

Skills:

• Proficient in Microsoft Word, Outlook, PowerPoint, Photoshop, Excel and Kofax

• Accurate mathematic ability, excellent organizational and time management skills

• Professional personal presentation; verbal and written communication; ability to organize and manage files and records with attention to details

Education:

Technical Career Institute Associates in Paralegal Studies Anticipated Graduation May 2012

New York, New York

Long Island University Bachelor of Fine Arts Degree May 2007

Brooklyn, New York

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