Human Resources Customer Service

Dear Recruiter,

With solid office, business, Human Resources, and operations management experience, I have forwarded my resume for your hopeful interview.

The positions I’ve served have been fast-paced, challenging, and have required a strong managerial and planning capacity. I have been instrumental in the improvement, streamlining and overhead savings of these Human Resources operations and have progressed quickly as a result.

I have successfully applied skills in analyzing and implementing business strategies and operational management which achieved successful results on all endeavors. Some of several results achieved include:

Negotiated a reduction in premiums that saved several thousand dollars annually for employers.

Reclassification of Exempt and Non-Exempt status employees.

Installation of Performance and Self-Assessment Review Process.

Achievement of online recruiting/talent management database.

Installed database/client management program that automatically returned client emails for marketing.

Directly contributed to bottom-line via savvy and insightful profit and productivity enhancements.

Successful termination avoidance mediating resulting in greater communications and supervisor-to-subordinate employee relations.

Wrote and implemented comprehensive Employee Handbooks that improved employee performance and clarified roles and responsibilities.

Discovery and implementation of labor-law compliance issues in Human Resources.

Conducted critical position contribution, needs-assessment, and performance deficiencies.

Managed mass layoff, exit interview and Agreement process.

Prior, I served as the Human Resources Manager and Recruiter for a digital media interactive entertainment company, installing proper job classifications, department restructuring, agreements and contracts, benefits administration, supervising payroll, and management the H.R. department as service-oriented and employee-friendly.

I’m hopeful of your interviewing interest so that we may explore my fulfillment of your needs. I will work hard to achieve better-than-expected results and look forward to discussing how I will fulfill your goals and expectations.

Sincerely,

Larry Monaco

818/571-2150

http://www.LarryMonaco.com – (recommendation letters)

http://www.linkedin.com/in/lawrencemonaco

Accomplished and results driven H.R. professional with demonstrated success in all facets of management, planning, implementation, systems administration, employee relations, troubleshooting and problem resolution.

SUMMARY OF QUALIFICATIONS

A hands-on human resources and impacting business management professional with exceptional, employer-recommended operations and communication skills and an extensive background in the following:

EMPLOYEE RELATIONS

CONFLICT RESOLUTION

OFFICE MANAGEMENT

OPERATIONS MANAGEMENT

RECRUITING & RETENTION

BENEFITS ADMINISTRATION

COMPLIANCE/HR AUDIT

PAYROLL MANAGEMENT

STAFF & DEPT. SUPERVISION

Solid track record of success in employee relations, regulatory and legal compliance, recruiting, training, benefits and compensation.

Demonstrated ability to streamline operations and restructure departments and roles, enhancing performance and increasing productivity.

Costs and overhead reduction accomplishments via comparison and analysis of services and benefits.

Assessment and carry-through of problem areas and their resolution.

PROFESSIONAL EXPERIENCE

Animax Interactive Entertainment (Animation/Digital) – Van Nuys, California 2007 - 2009

Human Resources Manager/Recruiter - (Company downsizing)

Managed Human Resources Department, Benefits, Accounting, Administrative Services, Compliances, Policy & Procedures, Installed Department’s Services, and renovated partial facilities for production.

• Rewrote and revamped protections for trade secrets, confidentiality, Proprietary and Employment agreements. Contributed operationally to the business.

• Reviewed employment practices and managed labor law compliances

• Managed H.R. services, office, and administrative operations

• Managed re-classification process via writing job descriptions and Supervisory Procedures.

• Structured a first-time employee performance review 360 process

• Advised owners on operational and reporting issues

• Recruited, interviewed and negotiated key positions in sales, marketing, technical and key managerial

• Retained talent via build of Summary of Benefits, Benefits Perception, and job/goals clarity.

CARUSHKA FITNESS – Van Nuys, California 2003 - 2004

Human Resources/Operations Manager – (Company Closed)

Management of overall administration and departments with significant operations contributions leading to streamlining of departments, supervisory goal achievement, and bottom-line realization. Persuaded I.R.S. to waive $40K+ penalty assessment against company. Initiated weekly department head meetings to identify projects and completion dates.

• Revamped Customer Service to include new talent and automated web account sign-up.

• Advised owner of operational and infrastructural goals toward greater financial stability.

• Managed Human Resources, Office, Payroll, and Customer Service.

• Wrote and implemented comprehensive Employee Handbook of Policies and Procedures.

INDEPENDENT CONSULTANT – Century City and Sherman Oaks, California 2001 - 2002

Human Resources Management - (Ceased consulting to join Carushka Fitness)

Engaged in human resource management consulting assignments at a mid-sized healthcare law firm and a large, educational non-profit organization. Provided oversight and direction of HR department, payroll, set staff productivity goals and conducted performance analysis. Served as business advisor on operations and administrative issues, including facilities management. Directed entire hiring cycle and benefit enrollment/renewal process.

• Designed and implemented a training program that improved employee performance and clarified supervisor roles and responsibilities.

• Improved employee relations and protected employer by counseling supervisors to offer proactive, personal attention to staff performance issues.

• Managed office and oversaw departments, operations, facilities and vendor services.

NATIONAL MEDICAL REVIEW OFFICES DRUG TESTING COMPANY – Los Angeles, California 2000 - 2001

Director of Human Resources/Recruiter - (Company Sold)

Recruited to redesign human resources department serving over 200 employees and multi-state offices. Defined department services and expectations. Identified and addressed training, performance, review structure and workload processing deficiencies; created guidelines and policies for supervision and training. Managed several staff members and administered several benefit plans.

• Improved employee morale and established credibility for HR office by creating or rewriting job descriptions to reflect actual responsibilities and demonstrating genuine concern for staff well-being.

• Negotiated a reduction in healthcare premiums that saved company several thousand dollars annually; established credit union benefits for employees.

• Conducted department and mass lay-off due to acquisition.

• Managed supervisory training process for better employee relations and job performance goals.

N.T. AUDIO FEATURE FILM SOUND POST PRODUCTION COMPANY – Santa Monica, California 1998 – 2000

Human Resources Manager - (Recruited to join NMRO)

Selected by well-known film industry innovator to run administrative, human resources and office operations. Managed payroll, benefits, union C.B.A., and accounts receivable. Recruited, interviewed, hired and supervised staff. Managed worker’s compensation, disability and unemployment insurance programs; implemented safety and training procedures. Counseled and trained managers in supervisory skills and employee relations.

• Increased productivity 25% by automating office functions and fostering positive work environment.

• Recognized as skilled liaison in management-union labor negotiations; mediated conflict between union and non-union staff to successful conclusion.

• Revamped employee healthcare plans and realized extensive reductions in premiums.

HOLLYWOOD WAX/GUINNESS MUSEUMS TOURISM – Hollywood, California 1996 - 1998

Operations/Human Resources Manager - (Recruited to join N.T. Audio)

Managed operations, facilities, staff and human resources for two internationally recognized entertainment museums. Wrote and implemented employee handbook, job descriptions and work schedules. Devised productivity strategies and goals and standard operating procedures. Introduced facility security procedures and revenue protection steps.

• Implemented cost-effective and morale-boosting reward and incentive programs.

• Slowed employee turnover by instituting human resources policies and professional supervision, which reduced need for training and recruitment of replacement staff and instilled sense of employee job security.

• Managed special event functions which included holiday promotions and special television tapings and show profiling.

.

EDUCATION

NAVAL TECHNICAL TRAINING CENTER, MERIDIAN, MISSISSIPPI

HUMAN RESOURCES SPECIALIST/CERTIFICATION, U.S. NAVY – B.A. EQUIVALENT 4 YEAR PROGRAM

CHAPMAN COLLEGE, U.S. NAVY, ENGLISH LITERATURE

WORKSHOPS AND SEMINARS

~ Labor Law Update - 2008 & 2009 & 2010~

~ Human Resources Role in Trademark & Copyright Services ~

~ Employee Relations in the Workplace ~

~ Supervision and Management ~

~ Business Management ~

MEMBERSHIP

PROFESSIONALS IN HUMAN RESOURCES ADMINISTRATION – P.I.H.R.A.

SOCIETY FOR HUMAN RESOURCE MANAGEMENT – S.H.R.M.

NOMINATED

“TOP H.R. PROFESSIONAL” – SAN FERNANDO VALLEY BUSINESS JOURNAL, MARCH, 2009

LICENSED REALTOR

SERVED AS REALTOR FOR COLDWELL BANKER & KELLER WILLIAMS REALTY – DESIGNATED INTERNET MARKETING PROFESSIONAL (E-PRO) AND CERTIFIED NEGOTIATION (CN) WITH COLDWELL BANKER FROM 2003 TO 2007 - RETURNED TO HUMAN RESOURCES IN ‘07

REFERENCES

SEVERAL WRITTEN EMPLOYER RECOMMENDATION LETTERS PROVIDED

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