LYNDA K. NELSON

Carlsbad, CA *****

cuaxi1@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Spectacular Health & Beauty Spa @ The Welk Resort, Escondido, CA 3/2010 – 9/16/2010

Role: Esthetician/Toxic Release Specialist

Performed facials, peels, waxing, body wraps, foot detoxes, lymphatic detoxes, ear candling and front desk duties. Conducted information seminars to resort guests on cellulite, lymphatic detoxes and facials. Heavy customer service and top sales employee.

Reason for leaving: Spa closed

Self-Employed 2008-2010

Role: Esthetician (Freelancing)

SmartDrive Systems, Inc., San Diego, CA 7/2007 – 7/2008

SmartDrive is an international Measured Safety Program provider saving lives, reducing collisions and insurance claims costs by measuring and managing fleet driver safety and by assessing drivers’ liability in collisions. It accomplishes this by recording audio and video when there is a driving incident then analyzes these events and manages related training programs for its customers. Role: Customer Service Manager

Managed customer service department that provided global support. Designed processes and procedures documents for the department (and assisted other company departments). Developed requirements for automation of updating SAP with real time “camera” and “workstation” serial numbers. Entered all calls into SAP-Business One. Conducted company-wide training on using SAP-Business One. Set-up customer service survey using SurveyMonkey. Assisted with evaluating and selecting outsourcing of Customer Service. Reason for leaving: Company-wide lay-off.

Kobo, Carlsbad, CA 3/2004-11/2006

Women's/Men's Boutique

Role: Operations Manager/Web Designer & Administrator

Managed sales staff. Other responsibilities included sales, marketing/advertising, banking, merchandising, inventory, AP/AR (using QuickBooks), processing payroll (using ADP), taxes (quarterly & sales), money-handling/balancing and customer service. Accompanied owner on buying trips. Implemented an on-line storefront. Reason for leaving: Lay-off

Clark 888, Inc., La Jolla, CA 9/2001 – 12/2003

Architectural and Land Development firm.

Role: Operations Manager

Responsibilities included HR, processing payroll (ADP), customer service, AR/AP (QuickBooks) keeping all project manuals and project budget costs updated, and banking. Responsible for plan and documentation distribution. Reviewed and verified insurance certificates for all sub-contractors. Compiled submissions to lender for all draws. Heavy phone contact with general and sub -contractors. Maintained server (SBS2000) – additions/deletions/changes and daily/weekly/monthly backups (using Veritas). Responsible for all domestic and international travel arrangements for President. Reason for leaving: Lay-off

iMetrikus, Inc., Carlsbad, CA 6/2000 – 9/2001

iMetrikus is a start-up, pre-IPO repository of personal medical information and Internet website, bringing together patients, physicians and the medical industry. Designed to foster an ethical and interactive on-line community, enabling people globally to better navigate their health challenges.

Role: Client Service Analyst/Site Server Administrator

Provided customer support via phone, e-mail and fax. Recorded, tracked and obtained resolution for these issues. Assisted with designing the Standard Operation Processes and Procedures for supporting an FDA device, along with departmental procedures. Managed content for on-site dashboard (via Ad Manager). Reason for leaving: Company-wide lay-off.

ADDITIONAL EMPLOYMENT

Senior Internal Auditor – Jenny Craig International (7 Years)

Help Desk Supervisor – Jenny Craig International (4 Years)

Pari-Mutuel Teller – Canterbury Downs Racetrack, Shakopee, MN – Worked $50 Window;

Del Mar Thoroughbred Club, Del Mar, CA

Business Owner – “I Got It” Answering/Secretarial Service (8 years), Eden Prairie, MN – Sales, Marketing, Quarterly/Sales Tax preparation, Budget, Collections and Customer Service

EDUCATION/TRAINING/CERTIFICATIONS

Palomar Institute of Cosmetology – 2007 – CA Esthetician License & Microdermabrasion Certification

Lymphatic Detox Therapy Specialist Certification - 2010

Administaff Training & Development – Discrimination and Harassment Prevention – 12/2007

MiraCosta College -2001 - Creating Web Pages – HTML

MiraCosta College -2001 - Creating Web Pages – JavaScript

Copernicus Computer Services – Introduction, Intermediate & Mastering Access – 11/2000

CAREER SKILLS

Microsoft Office; Microsoft Works; Microsoft SharePoint; SAP-Business One; H.E.A.T., Clientele, Apriori, TSD; Access; ICAN; Netscape Navigator; Outlook; Outlook Express; Calendar Creator; Allaire Homesite 4.5; MS Visual SourceSafe 6.0; HTML; JavaScript; Power Point; QuickBooks; Quicken; SBS2000; Veritas; Internet Explorer; Visio; Site Server 3.0; Snag-It; SharePoint

Effective Time Management Ability to delegate effectively

Attentive Listener 20+ Years Customer Service/Support related positions

Strong Management/Supervisory Skills Enthusiastic and Outgoing

Superior Computer/Office Skills Honest, Reliable and Hard-Working

Typing: 80 wpm Performance Review/Disciplinary Action Experience

Experience conducting trainings to large group Excellent Communication Skills

Received Rotary Award for Outstanding Business Student

Experience using and improving CRM, ERP and other

systems for optimizing customer service

ADDITIONAL SKIN CARE TRAINING

CA BOTANA & ILIKE (2008-2010)

Botanical Facial for Acne Prone Skin

Treatment for Acne Prone Skin

Lymphatic Drainage Massage & Microdermabrasion

Advanced Product Knowledge Training

Refresh Your Mind & Body (Essential Oils and Customizing

Masks & Peels to Suit Your Clients’ Needs)

Product History & Origins Correcting & Balancing

Benefits and Selling Points of Organic Products/Manual Ingredients, Herbal Knowledge

Facial & Body Massage Techniques

Dry Room Body Treatments

Retail Techniques

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