Customer Service/Data Processor

Deborah J. Jackson

**** ******* **.

Rockford, IL 61103

********@*****.***

Work History

Seth’s Daycare, Rockford, IL

Nanny/House Manager, 3/2004 - 4/2008

• Cared for 3 children (from infancy through age 6) and 1 dog daily, including meals, clothes, activities, homework, calendars, etc.

• Transported children in family vehicle to and from school and activities

• Disciplined children when necessary

• Overnighted upon request (in parents’ absence)

• Managed home daily

• Interfaced with repair persons, relatives, health care professionals, school officials, housekeeper, veterinarian, dog-groomer, etc.

• House- and dog-sat during family’s vacations

Independent School District 15 Early Childhood Programs, St. Francis, MN

EC Teacher and Parent Educator, 6/1998 - 9/2001

• Taught in the early childhood classroom (inclusive setting)

• Facilitated parent groups

• Supervised paraprofessionals in the early childhood classroom

• Evaluated children for referral to EC Special Education

• Substituted in the ISD 15 Preschool Place 15 classroom as needed

• Created, coordinated, and marketed EC special events and field trips

• Created and presented workshops and seminars

• Consulted with parents one-on-one (by phone and face-to-face), upon request

• Prepared and implemented lesson plans for 6-12 week classes, as well as workshops, special events, and field trips

• Enrolled families and collected fees for classes and events

Independent School District 15 Early Childhood Programs, St. Francis, MN

School Secretary, 3/1994 - 12/1995

• Assisted both the EC Programs Supervisor and EC Special Education Supervisor

• Available to Head Start Director (housed in building at that time)

• Compiled and maintained records of entire school district birth to age 5 population

• Maintained EC Programs records of Family Education classes, Preschool Place 15 classes, special events, field trips, etc.

• Reviewed and copied staff payroll reports for their files

• Maintained confidential staff files

• Maintained confidential family (client) files

• Answered multiple phone lines

• Registered families for ISD 15 Preschool Place 15

• Registered families for ISD 15 EC classes, special events, and field trips

• Opened, sorted, and distributed mail

• Greeted and assisted visitors and guests

• Received and distributed messages

• Interfaced with the Custodial and Transportation Departments, as well as with the Community Education Department and District Board Office personnel

Misc. Customer Service Positions:

EMC/Paradigm Publishing, St. Paul, MN 6/1980 - 10/1981

Rockford Board of REALTORS, Rockford, IL 3/1979 - 4/1980

Colorcraft Corporation, Rockford, IL 1974 - 1975

Education

St. Cloud State University (1998), St. Cloud, MN (summa cum laude)

• BES Early Childhood Education, Parent Education

Anoka Ramsey Community College (1992) Anoka, MN (summa cum laude)

• A.A. Liberal Arts, with emphasis in Sociology

• Sociology Student of the Year Award

Employment References

• David and Kathy Monteleone (Seth’s Daycare) 815-***-****

• Nancy Wallace (ISD 15 St. Francis EC) 763-***-****

Personal references available upon request.

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