customer service

Juan Carlos Mattei

***** ** *** **

Homestead, Fl 33032

786-***-****

********@****.***

OBJECTIVE: A position in the customer service field where my superb

communication and people's skills and organization can help increase profitability and productivity, while giving me a chance to grow professionally.

QUALIFICATIONS

My diverse professional experience makes me an excellent retail and customer service representative. I am bilingual (Spanish-English) and have excellent communication skills. I work well under pressure and in team environment. Fast adaptation in any working position; Well paced computer proficiency

EDUCATION

             2008 - Notary Public

2001 -2002 Orthopedic Tech, Ponce Paramedical College

1996 -1998 Respiratory Therapist, Universal Education Institute

EMPLOYMENT

2005/2008 Certified Anesthesia Tech, Baptist Health,Miami, Florida

Anesthesiologist Assistance in difficult intubations and nerve blocks; Department requisitions; Medications and equipment inventory; Training new employees; Anesthesia machines maintenance and trouble shooting.

Accomplishments: employee of the month.

           2004/2005 Customer Service Representative / Sales Representative

          PRC; Miami, FL

Handle all inbound calls for Hotels.com.

Anticipate and deliver what customers expect and deserve.

the ability to explain company's products and billing information , and work under pressure to meet or exceed our call center service levels.

2002/2004 Orthopedics Tech, Saint Luke's Hospital; Ponce, PR

Surgical assistant; patient and counseling orientation; Post surgery physical therapy; Department requisition; Mold casting; Close reductions.

Accomplishments: surgical tech 1; Orthopedic Tech certified

1996/1997 Cashier,Taco Maker; Ponce,PR

Shift leader,inventory,customer care,stock merchandise, cash register.

1998/1999 Sales, Olsten

Selling products and service accounts,sales and services activities including profiling,teleconsulting and customer retention,training new employees,outbound calls using list to achive sales goals,follow up and answering return calls/emails.

REFERENCES: Available upon request.

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