Customer Service Manager

Brandelyn Masters

ADDRESS : **** ***** **. *****, ** 75075

PHONE : 214) 335 - 5986

EMAIL : **************@*****.***

Sol Sunless Co. Frisco, TX (Dec. 2011 - April 2012)

Airbrush Tanning Technician

• Provided a personalized application of Airbrush UV Free Spray Tan to clients

• Sold Services (Airbrush Tanning, Teeth Whitening and Eyelash Extension Sessions)

• Sold Products according to customer's service.

• Promoted and did marketing for all services through email and social networking.

• Answered phones: booked appointments and answered any questions that dealt with

our services)

• Cleaned/Detailed and Maintained tanning equipment and salon.

Bodies By Brandee Dallas/Ft. Worth area, TX. (May 2010 - October 2011)

Owner/ AirBrush Tanning Technician

• Mobile and shared a space at "The Labb" downtown Dallas

• To receive a tan, I provided clients with 2 options: 1. Drive to where they are: home,

work, hotel room, etc., or 2. Drive to my salon.

• Provided Information Packets for new clients informing them about: What to do to

Prep and Maintain their tan, do's & don'ts, pricing, educational

• "good to knows", testimonials, ect.

• Provided a variety of Skincare products from the "Hempz" product line for clients to

purchase and apply.

• Organized 2 identical databases (computer and hard copy for a backup) of every

client's personal information they provided me, along with their Sales History and any

additional notes.

Beauty Brands Richardson, TX (Sept. 2009 - Jan. 2010, & Oct. 2010 - March 2011)

Customer Service Specialist / Make-up Artist / Merchandise Coordinator

• Customer Service Specialist:

1. Cashier.

2. Organized, displayed and rearranged selected beauty products for new shipments,

for the "featured" product sale of the month, the upcoming season, for holidays,

etc.

3. Assisted customers with answers to any questions and advice when asked.

4. Became the backup Salon Coordinator. Updated or scheduled new appointments

for customers.

• Make-Up Artist:

5. Applied customer's makeup (neutral, bold, or special request look) for special

occasions &/or to show "how to" of application & color coordination that suit their

facial structure & color.

• Merchandise Coordinator:

6. Unloaded and unpacked items to double check: product count was correct, and

that all item skew stickers were accounted for.

7. Applied price stickers to its designated product, then placed each of them to their

assigned spot on the store floor.

8. Finished with doing a Cycle Count of each mistake made by the "shipper" of the

new beauty products.

RESULTS : Pro-Tan & Nutrition Dallas, TX (Jan. 2010 - August 2010)

Manager / AirBrush Tanning Technician

• Cashier

• Informed customers the "need to know" knowledge of UV and UV Free Tanning: the

step process, lotions, facts of UV rays vs. your skin, how to keep tan looking

fresh..longer, etc.

• Organized, rearranged & displayed products

• Took new customers on a "salon tour" explaining the benefits of each tanning bed

and how to work them, having the customers understand why there are so many

different intensities of tanning beds, etc.

• Gave information to customers about our products - use and benefits [lotions,

skincare, etc]

• Detailed beds / rooms - keeping each room clean, spotless & ready for customers

• Enabled an upbeat, positive atmosphere during every shift and had an excellent

relationship with every face that walked in the door.

• Airbrushed the following groups of people: Clients and employees at Results Pro-Tan

& Nutrition, any competitor for Body Builder competitions, parties and job events.

• Airbrush Tanning Solutions used: several "Norvell" - Amber Sun Solutions, and "Liquid

Sun Raise", "JanTana", and "ProTan" for competitors within Body Builder competitions

(contouring optional)

Seglar Enterprises : "Darque Tan"

(Dec. 2005 - Nov. 2007 & Oct. 2008 - May 2009)

Richardson, Plano, Carrollton, The Colony, & Dallas, TX

Assistant Manager

• Smart Tan Certified

• Informed customers the "need to know" knowledge of UV tanning (the step process,

lotions, facts of UV rays vs. your skin, etc.)

• Took new customers on a "salon tour" explaining the benefits of each tanning bed

and how to work them, having the customers understand why there are so many

different intensities of tanning beds, etc.

• Gave details & explained to customers about our products -the use and benefits (our

assortment of tanning lotions, regular moisturizing lotions & skincare...& why there IS

so many to choose from).

• Cashier

• Head of promotions:

o Lifetime Fitness

o 24hr Fitness

o Smoothie Factory

o Zoom Whitening

o UTD Cheerleaders

My Products Knowledge Includes:

The different level of tanning beds provided, level 1-5, plus Mystic.

How to "detail" each level of bed, & Mystic, by taking apart each bed (replacing bulbs,

cleaning, etc.)

The tanning process to receive the deepest, darkest tan possible, the safest way possible.

Lotion Brands: California Tan products, Australian Gold products, Swedish Beauty products,

Matahari products & Mystic products

Masterpiece Gallery Frisco, TX (Oct. 2007 - Nov. 2008)

Sales Rep. / Assistant Manager

• Framed the customer's painting(s) of choice for them to either take home to send

their purchase through UPS to their home.

• Cashier

• Placed new shipments of Art on showroom floor to display, and uploaded all inventory

in computer system.

• Gained knowledge of the Artists whose artwork we sold.

Faux Effects International Addison, TX (April 2006 - Oct. 2007)

Assistant / Receptionist / Technical Support

• Set up before classes and washed/cleaned up after classes were over.

• Assisted instructor(s) with the hands on teachings of the scheduled faux finishing

classes.

• Answered, returned and screened phone calls.

• Answered any technical questions of students & customers, i answered any questions

about the types of products, amount of product needed to complete a certain finish,

plus anything that had to do with specific faux techniques/styles, etc.

• Worked in the warehouse : cashier, unloaded/ organized inventory and input each new

item is accounted for, then input them into the computer system. I gathered/boxed

/shipped faux finishing products to companies and customers through UPS and FedEx,

plus tracked packages when needed.

• Completed the interior walls/floors, etc. of "Faux Effects Dallas" Studio by faux

finishing the showrooms, classroom, warehouse, offices and restrooms.

EVENTS :

August 2007. Robb & Stucky

Plano, TX

Faux finished 4 different techniques in 3 Robb & Stucky showrooms.

• Leather Glaze [neutral & red]

• Venetian Lime slag

• Marble [fireplace & columns]

• Fresco Mural [center piece above hearth]

Oct. 27-28, 2007 Meeting of the Masters

Addison, TX

Location: "Addison Conference and Theatre Centre"

The event featured ongoing demonstrations by the world's most regarded artistic masters. I presented myself and demonstrated faux finishing styles and techniques along with the owner of the company and other Faux Effects employees.

Computer Skills :

Windows 95, 98, 2000, XP & Professional, Home - Vista, Windows 7

Microsoft Tools Word Excel Power Point Outlook Publisher QuickBooks

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