YOLANDA D. WALKER

**** ********** ****

COLLEGE PARK, GEORGIA 30349

404-***-****

ctt2b9@r.postjobfree.com

CAREER OBJECTIVE: To secure a challenging position that would utilize my education, experience and abilities that will be of mutual benefit for growth and advancement.

EXPERIENCE:

Verizon Wireless

Senior Customer Service Representative

02/11- Present

Customer Service Representative

03/08 – 02/11

Three Verizon Place

Alpharetta, Georgia

• Handle a high volume of inbound and outgoing customer calls

• Research and resolve billing inquires

• Explain products and services

• Troubleshoot service equipment issues

• Prioritize and organize daily follow-ups to ensure timely resolutions

• Evaluate customers concerns and resolve problems

• Proficient in Call Center, AS400, Internet Explorer Microsoft Word, Microsoft Outlook, ACSS/Billing Email, Faxing, Data Entry

Centex Homes

Contracts Administrator

01/04 - 02/07

2200 Point Boulevard, Suite 200

Elgin, Illinois

• Review and distribution of all sales contract documents

• Prepare and distribute weekly sales activity reports

• Maintain and manage sales backlog reports

• Process change orders from design center

• Process and track earnest money

• Communicate with customers, attorneys, lenders, title companies and mortgage companies for closings

• Prepare warranty deeds and certificates of insurance to the lenders

• Review pre and post closing documents and convey closing figures to the title companies

• Backup for Accounts Payable & Accounts Receivable for Electric & Gas Bill

Responsible for making Daily Bank Deposit (Bank Run)

• Proficient in AS400, Microsoft Word, Outlook, Internet Explorer, Email, copying, Faxing, Data Entry, and 10 key

Chicago Title Insurance Company

Closing Coordinator

04/01- 11/03

645 Tollgate Road

Elgin, Illinois

• Coordinated all closing settlement statements (or HUDs)

• Prepared RESPA calculations on refinances and purchases

• Worked closely and in a timely manner with escrow closers, and customers, including mortgage brokers, banks & attorneys, as well as scheduled closings

• Verified that all packages and important documents were prepared for escrow closers

• Received incoming and made outgoing calls to customers and mortgage companies in a timely manner and provided them with all information required.

• Proficient in AS400, Internet Explorer, Email, Copying, and Faxing

Alliance Funding/Superior Bank,

Customer Service Broker Liaison

02/00 - 02/01

1101 Perimeter Drive

Schaumburg, Illinois

• Coordinated all closing settlement statements (or HUDs)

• Prepared RESPA calculations on refinances and purchases

• Worked closely and in a timely manner with escrow closers, and customers, including mortgage brokers, banks & attorneys, as well as scheduled closings

• Verified that all packages and important documents were prepared for escrow closers

• Received incoming and made outgoing calls to customers and mortgage companies in a timely manner and provided them with all information required.

• Proficient in AS400, Internet Explorer, Email, Copying, and Faxing

Bowne Business Solution/Holleb & Coff Law Firm

Mail Clerk Specialist

12/97 - 02/00

161 N. Clark

Chicago, Illinois

• Responsible for delivering interoffice and U.S. mail, faxing, copying, and all other customer related services

Proficient in Data Entry of UPS and Federal Express packages using on- line systems

Guarantee Trust Life Insurance Company,

Typist/Data Entry Operator

11/95 - 12/97

1275 Milwaukee Avenue

Glenview, Illinois

• Composed and typed letters, memorandums, and forms by utilizing Word Perfect 6.1 Irma system and E-mail system as well as data entry

• Promotion to Adjuster

• Opened claims on the Processor System.

• Entered specified claim information from the proof of loss

• Verification of claim information - ensuring that payment data and service remarks are correct and clear

• Executed Medicare Supplement Claims.

• Proficient in AS400

Cook County States's Attorneys Office

Clerk IV- Narcotics Bureau

08/91 - 11/95

2620 S. California Avenue.

Chicago, Illinois

• Recorded indictments and findings on Cook County Promis Computer System CICS System. Filing, data entry and typing subpoenas and letters in memorandum form for attorneys in Word Perfect 5.1 via IBM/Dbase IV training and assisted co-workers on operations of office computers systems and switchboard.

EDUCATION:

09/83 -06/87 William Howard Taft High School Chicago, Illinois

08/87 – 05/88 Kishwaukee College Malta, Illinois Criminal Justice

01/11-Present Herzing University Milwaukee, Wisconsin Medical Administration

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