Quality Assurance Technician

Jesus Mandujano

**** ***** ** *****, ** ***** USA 405-***-**** *****@*****.***

BILINGUAL TECHNICIAN

Career Profile:

A skilled, talented and professional hardware repair specialist with diverse experience in providing quick solutions for different hardware tools and applications. Looking for a challenging position as senior hardware specialist to utilize my skills and proficiency for the company.

Professional strengths:

• Possess ten years of professional experience as hardware repair specialist

• In-depth knowledge of different hardware components

• Familiar with different hardware brands that produce reliable hardware components

• Possess excellent verbal and written communications skills.

• Goal oriented and ability to work under pressure

• Ability to solve problems quickly and effectively

Technical Knowledge:

• Software installation, configuration, repair and troubleshooting

• Installation and removal of Antispyware, Antivirus, spam and malicious programs.

• Hardware installation, testing, cleaning, troubleshooting, repair and maintenance

• System check-ups, on-site computer setup, tune-ups, assessment and diagnostics

• Email set up and Data Back-up Transfer

• Knowledge of installation, repairing or rebuild Windows 2000, XP Professional Home, Windows 7 and Vista.

Self –Employed Computer Repair Technician

COMPUTER REPAIR SHOP, OKLAHOMA CITY, OK

Computer Technician

2006 to Present

Performed on-site repair and preventive maintenance on personal computers and related peripherals. Evaluated technical issues, solved customer concerns, and troubleshot computer problems in an efficient and courteous manner. Built custom computers to best serve the customer needs. Scheduled work and ordered parts. Estimated and invoiced repairs.

Seagate Technology

Bilingual Hard Drive Technician 2008 - 2010

Responsible for the support of customers encountering problems using the company's products. Typical duties: Answers customer inquiries, primarily over the telephone, e-mail or facsimile. Establishes and maintains systems that provide answers to common questions and problems. Reports new or recurring problems to design departments. Recommends solutions to customer application questions. Maintains record of issues so those can be reported to product development.

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EDUCATION

Oklahoma Community College 2008-2009

Major: Information Technology

• Performs technical work in one of many job families, including Quality Assurance, Product Test and Engineering Support.

• Provide Networking support for the Network Storage products.

• Working knowledge of network monitoring equipment and its usage.

Contact this candidate