Assistant Manager A/R

IRINA JOVANOVIC

** ******** *****, #*** • North York, ON • M3C 3T9 • 416-***-**** • *****.**********@*****.***

– A/R SUPERVISOR | SENIOR ANALYST –

A/R Manager and Senior A/R Analyst with 15+ years of experience overseeing accounting departments at major insurance firms. Review and analyze financial data in order to prepare insightful, comprehensive financial reports for senior management. Develop accounting standards and practices to ensure A/R departments are run correctly and efficiently. A demonstrated ability to effectively complete account analysis and reconciliations. A comprehensive understanding of accounting, insurance and financial software, with the ability to provide suggestions for modifications, and employee training and instruction.

– CORE STRENGTHS & TECHNICAL SKILLS–

• Accounts Receivable

• Management/Supervision

• Account Reconciliation

• Problem Solving & Analysis

• Employee Training & Development

• Client relationships

• Cash Flow analysis

• Interpersonal Skills

• Tech Savvy

• Process Improvements

• Agency Billing & Collections

• Platinum

• Titan

• Oasis

• CGI, SAP GL

• PLUS Systems

• Microsoft Office

– PROFESSIONAL EXPERIENCE –

Accounting Supervisor August 2010 – December 2011

Peel Mutual Insurance, Brampton, ON

Supervised the accounting processes of a company with 200 brokers and $4 Million premiums.

• Prepared month-end reconciliation documents for VP of finance to present to the board.

• Reviewed and analyzed company billing, A/R. investment, expenses, liabilities, etc.

• Provided solutions to client (agents/brokers) concerns, resolving policyholder issues.

• Trained, supervised and hosted meetings with 3 accounting staff (junior, intermediate and senior)

• Ensured that internal manuals were regularly updated in compliance with company and accounting

standards.

Assistant Manager, A/R April 2004 – August 2010

Echelon General Insurance, Mississauga, ON

Managed 5 staff in the completion of Accounts Receivables for a firm with 700 brokers and $12 Million premiums

• Reviewed and evaluated the status of monthly accounts receivable processes, including receipts.

• Prepare and present data on aging categories to be included in financial statements.

• Trained and supervised 5 reporting A/R employees to meet company standards.

• Liaised with underwriters, brokers and banks to provide solutions for A/R problems.

• Conducted research and analysis on A/R data, generating final reports.

• Managed and investigated overdue accounts, determining when agency accounts are to be written off,

and negotiating with brokers on the payment of overdue accounts.

• Provided monthly reconciliation of: bank deposits for Direct/PAC Bills, Conventional Bills, Commission

Statements, CO-OPs, NSFs, Credit Cards, Auto Premiums, etc.

Ensured that the unit operated in accordance with approved collection policies and documentation.

• Developed guidelines for A/R standards and practices.

• Managed the planning, scheduling and control of A/R processes.

Played a major role in the internal testing of Platinum financial software.

• Collaborated with the IT department, providing recommendations for software modifications.

• Assisted in the creation of an agency billing module.

Career Highlights:

• Decreased the outstanding balance on Agency Bill for 15.5% by introducing a new method of

reconciliation, upgrading the system and written communication with brokers.

• Decreased a number of NSF’s by 30% through providing the requirements for internal software that

generated relevant data to the brokers and insurers.

• Introduced electronic data exchange with CO-OP instead of daily manual spreadsheet

• Introduced the standard with test cases for testing of the new company system (Inside-Out Auto non-

standard insurance system)

• Increased efficiency by 20% by introducing online credit card authorization and reporting (replacing

manual work)

Senior Account Specialist May 2002 - April 2004

Markel Insurance, Toronto, ON

Responsible for the reconciliation and collection of all written premiums for large fleet and non-fleet brokers and claim deductibles.

• Managed major clients ($1-2 Million accounts), assisting brokers with reconciliation and collections.

• Worked with underwriters and claims examiners to ensure prompt and accurate billing.

• Ensured payments are made in compliance with Markel credit and correction terms.

• Reviewed and analyzed weekly A/R and U/W reports to ensure premiums are billed and collected on

time.

• Withhold funds where necessary to cover future deductibles reserves not yet billed.

• Assessed total indebtedness on individual accounts before refunding cash/letter of credit/security

deposits held against account to protect Markel from financial risk.

Broker Accounting Team Supervisor/Assistant Manager A/R June 1994 – May 2002

Pafco Insurance/Allstate, Markham, ON

Monitored, controlled and developed standards for agency accounts.

• Handled account reconciliations from A/R sub-system to the general ledger.

• Implemented procedures to ensure data integrity in the accounting systems.

• Prepared accounts receivable reports: investigated, negotiated and resolved all A/R issues.

• Controlled, monitored and analyzed daily cash flow.

• Trained and supervised 8 employees.

– EDUCATION–

Currently pursuing CGA certification (level 3)

Bachelor of Science, Economics*- Economic University, Belgrade, Serbia

*Recognized by the University of Toronto as an academic equivalent to a Canadian economics degree.

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