Resume Jennifer Copard
Resume:
Villa Tassigny D.O.B: **/*5/1986
* ** ******** ****** ***********: French
***************@*******.**
English-bilingual; French-mother tongue; Spanish-fluent; Italian-notions
SUMMARY
Dynamic and efficient student with experience in global business development, strategic and cross-cultural management and marketing/communication
Approach tasks with enthusiasm and have developed strong communication skills with an ability to communicate ideas, actions, results and difficulties to others; Have a real customer service attitude
Focused on team work and whose strengths rely on autonomy and organization
Looking for a challenging and dynamic role that pushes me to fulfill my potential
PROFESSIONAL EXPERIENCE
Park Inn, Northampton, UK Dates: October 2007 - January 2008
Hotel
Receptionist: Administrative support position
Important and key role in the hotel because the receptionist is the first person you meet when you get in the hotel. The receptionist has to make a good impression having a good appearance
Responsible for the front office operations:
• To greet the visitors and check guests that is to say dealing with reservations as well as cancellations. Was also responsible for allocating rooms and dealing with keys.
• To prepare bills and take payments and others office tasks such as taking messages, faxing, emailing, filing, setting appointments and managing the visitors’ book. Answering calls in different languages is one of the job’s conditions.
• To answer clients’ questions about the hotel facilities and the surrounding area.
• To deal with clients’ complaints and problems: answer their inquiries and provide them information.
• To respect confidentiality and have a positive attitude
Achievements
• Improvement of my communication skills
• Received feed back from clients and staff
• Learnt how to be patient and helpful as well as friendly and cheerful
SMC (Société Marseillaise de Crédit), Marseille, France Dates : May 2007- July 2007
Bank
It is a member of the HSBC group (biggest subsidiary) with a top-of-range positioning. Indeed, the SMC is an « elite » bank which focuses on the customer’s needs
Two-month internship at the central agency of Marseille
Corporate counselor’s assistant. Responsible for finance and marketing tasks
Responsibilities:
• To assist a corporate counselor in his daily tasks: I was in charge of managing some of the accounts (debit and in anomaly accounts) and portfolios, of doing financial arrangements (assembling and analyzing information in order to create financial reports) and making financial plans
• Organising and writing documents and renewal of reports
• Use of software such as Keops (accounting software)
• Opening of accounts and data entry of balance sheets
• Attendance of the meetings with the prospects, debriefing and creation of the reports; also went to appointments outside the agency to meet the clients
• Presenting proposed business portfolios to the director from local organisations -such as clothes shops- and arguing their case for or against acceptance of the loan
• Attendance to the financial meetings - update of the weekly financial situation
• Had a role in the “Proximity mission”: door to door selling of bank’s services to local businesses
• Was in charge of leading 2 marketing projects since I worked a month in the marketing department: “Timetable mission” and “Promotional material” (prepared questionnaires and surveys) inside the Société Marseillaise de Credit network.
Achievements
• Performing multi tasks
• Contact clientele
• Completed my experience in the bank-finance sector
Galeries Lafayettes, Marseille, France Sept 2006 - May 2007
Part-time job
Saleswoman and hostess
Saleswoman for men and women clothing as well as for the cosmetics department and hostess each time there was a special event such as a night opening for instance
Responsibilities:
• Taking the payments (checkout)
• Organising the selling space and keeping the clothes in order
• Giving information to the customers and advising them on fashion
• Hosting customers during receptions
Achievements
• Improvement of my social skills
• Experience in sales
LCL (Le Crédit Lyonnais), Marseille, France August 2004
Summer job in the administration of LCL
Financial director’s assistant.
Responsible for providing information to the customers, filling, dealing with the post and transfer payments as well as checks deposits and giving credit cards and checkbooks to the clients (front office responsibilities).
EDUCATION
The Graduate Institute of Commerce (Montpellier) 2008-2009
Master of Arts
Bachelor degree in Business and Management 2007-2008
The University of Northampton, Northampton, United Kingdom
3rd year Undergraduate, Ecole Supérieure de Commerce de Montpellier (ESC) 2006-2007
« Preparatory classes », Institut Supérieur Marseille Cadenelle, France 2004-2006
‘A’ Levels in Economics/Baccalauréat 2004
Secondary school Ste Trinité, Marseille, France
ADDITIONAL SKILLS
• Experienced user of Windows Operating systems and accompanying applications: Master of Windows Pack Office and Sphinx software
• Polished telephone manner
• Recently helped developing, through a team work, an insurance company by promoting it (Botticelli Assurances). I have been in charge of coordinating and administrating marketing projects as well as management ones
• Enjoy interacting with other people
EXTRA CURRICULAR ACTIVITIES
• Acrobatic gymnastics and fitness teacher and head of the gym section of the university’s Bureau des Sports (Sports Office) where I promoted events
• Member of World Co Association that welcomes new foreign students to the university. I managed the Canadian and Australian students, to facilitate their integration through events, trips and an International Day
PERSONAL INTERESTS
• Strong interests in Travel/Tourism and Luxury Industry (Rigorous attention to details and pursuit of high standards)
• Trips: Spain (Barcelona), Italy, United States (Florida), United Kingdom (London, Manchester, Bournemouth…), Greece, Dominican Republic, Morocco (Marrakech)
• Sports: acrobatic gymnastics (5 years),fitness, horse riding (7 years), mountain biking
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