Customer Service Sales

Sarah Hill

**** ******** ** #***

Baton Rouge, LA

US

Email: ****.******@*****.***

Phone: 225-***-****

_______________________________________________________________________

Job Experience:

January 2005 – Present RPM Pizza, LLC dba Domino's Pizza - Baton Rouge, LA

- Operate a single unit store. Responsible for all aspects of running a business operation.

- Accountable for product quality, training, people development, local sales building, customer service, maintenance, inventory control, cash control, profits, scheduling, safety and security.

- With an impressive track record of improving sales, service, operations, and profits

- Recruit, hire, supervise, and motivate a staff of up to 25 team members on a daily basis.

- Created new business through community involvement with local schools.

- Provide technical support for stores within the same franchise

January 1999 – January 2010 LSU LPDC Survey Research Lab/Public Policy Lab

Supervisor/Technology Coordinator

- Have programmed surveys for the LPDC Survey Research Lab/Public Policy Research Lab, using Sawtooth software, for clients such as, the LA Office of Emergency Preparedness, the National Science Foundation, US Army Corp of Engineers based in New Orleans, LSU Professors, Baton Rouge Community Services, University of Rice Professors and more.

- Developed documentation for interviewers, programmers, and supervisors for the LPDC Survey Research Lab and the Public Policy Research Lab

- Prepared presentation for the training of interviewers

- Help in proofing, and constructing surveys

- Teach graduate students how to program using Ci3

- Supervise a phone bank with 42 interviewing stations

- Provide technical support for 42 interviewing stations

June 2004 – September 2004 West Corporation

Teleservices Representative for ShopNBC

-Receive and process incoming phone calls ShopNBC

-Strive to help ShopNBC’s relationship with customers, ensuring the highest quality, responsive service possible is provided

-Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations

November 2001 – Feb 2004 Percy and Co. Market Research Firm

Phone Bank Manager

- Supervise a phone bank with 8 interviewing stations

- Help in proofing, and constructing surveys for clients such as Argosy Casino, Casino Rouge, The American Heart Association, Blockbuster, Whitney National Bank, Bank Financial, Lee Memorial and more.

- Developed documentation for interviewers, supervisors, and field interviewers

- Train Interviewers

- Conduct field research: Casino exit surveys and Mall exit surveys

Educational Experience:

1996 - 2000

Louisiana State University

-Bachelor's Degree- Flute Performance

2000 - 2004

Louisiana State University

Continued courses in Computer Science (Programming) and Applied Sociology

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