Tamara L. Byrd **** N. **th St., Omaha, Ne *****

H. 402-***-****, csr6e9@r.postjobfree.com

Career Objective:

Secure a position as a team-player in a people-oriented organization where I can use my strong communication skill/organizational skills to support the goal and key importance of customer service.

Work Experience:

10/2011 – 12/2011 CUSTOMER SERVICE REP

Dial America – 9840 M St., Omaha, NE 68127

Work in a fast-paced call center on behalf of Highlights for Children pitch the product to existing and potential customers’. Create new clients or sell additional services to drive revenue. Read a script verbatim, multi-task as you speak with the customer, compute rates accurately, and meet productivity goals: sales, call handling time, records accuracy.

08/2006 – 08/2011 TEACHER AIDE

Educare of Omaha @ Indian Hill – 3110 W St., Omaha, NE 68107

Assist the Lead & Associate Teacher implementing the curriculum for pre-school age children. Provide a safe, fun, hands-on learning environment that met the needs of all the children as an individual. Prepare learning activities that related to the theme of study. (Creative Curriculum, GOLD) Record weekly observations input data onto web-based program CCNET. Creating Parent Boards with update information as well as verbal communication on a daily bases. Maintain a positive approach with reinforcement and behavior in the classroom. Attend required monthly and yearly trainings: Medication, Blood borne Pathogens, First Aid & CPR, Family-Style Dining, and Positive Behavioral Support.

07/2005 – 08/2006 CUSTOMER SERVICE INBOUND

SITEL Corporation – 7220 Crown Point, Omaha, NE 68134

On behalf of Collegiate Funding Services llc help students (customers) consolidate their student loans locking into a fixed interest rate for the life of the loan. Work simultaneously with multiple computer applications and databases. Multi-task while obtaining and accessing accounts to compute accurately the amount owed. Provide payment options that were suited for the personal needs of the customer. Verbally navigate the customer via telephone to e-sign their application if applicable.

10/2004 – 07/2005 CUSTOMER SERVICE OUTBOUND/LEAD

SITEL Corporation – 7220 Crown Point, Omaha, NE 68134

On behalf of Chase contact existing cardholders and promote the sale of Fraud Protection on their credit cards. Provide information on the benefits of fraud protection sell additional service to drive revenue. Compute rates of service accurately. Establish productivity goals: sales, call handling time. (2wks Promotion Floor Lead) Duties: Operate the automatic-call dialer to generate a steady call flow for a staff of 23agents. Record and compute the total daily sales, attendance, percentage sales of each agent. Create a brief summary of the day along with stats sendoff via email to management team and corporate.

Education

• Graduated from Peoria High – Peoria, IL

Additional Information

Peoria Business Academy (Peoria High) Aug 96 – May 2000

The Business Academy was a vital part of the curriculum. The core of the Academy was designed to offer programs (cross-curricular teaching and performance based group settings) that helped better prepare high schools students to succeed in the school, life and workforce.

Skills:

Strong interpersonal communication skills

Problem solving/problem analysis

Organizational skills & customer service orientation

Adaptability and ability to work under pressure

Initiator

References Available Upon Request