Customer Service, Data Entry, Reception

Location:

Posted:

July 13, 2012

*********@*******.***

Kathleen Horter

Objective To obtain a long term position in a company where I can use my experience and knowledge to help and advance the position to the fullest.

Experience 2010-2011 Berks Properties Hereford, Pa

Community Manager

• Do collections for all lot rent from 2 Communities, scan checks keep records Maintain excel log for deposits.

• I took the collection report down to about 3-5 % delinquency which was excellent

• Drive around and walk around each property in the Community to check for violations, concerns or problems.

• Answer phone calls, correspondence, letters, faxing, copying, mailings.

• Maintain excel logs for utilities, delinquencies, lot rent

• Ran background checks on all new residents

• Conducted closings and all paperwork on settlement day explaining all paperwork with monies and rules

2009-2010 Goodman Tank Lines Stowe, Pa

Billing

• Billed invoices for the billing department.

• Copying, faxing, Computer work.

• Prepared all outgoing mail.

2008-2009 Penn Tank Lines Chester Springs, Pa

Billing Coordinator

• Billed 500 invoices weekly for my own terminal

• Faxing, copying, phone, scanning

• Computer input for different customers that required extra needs

2003-2008 Fedex National Chester Springs, Pa

Dispatch Assistant

• Scheduled appointments for deliveries.

• Talked with and helped drivers through out the day with paperwork pickups and any concerns or problems.

• Copying, faxing, phones, computer work.

Education Graduate Norristown Area High School Norristown, Pa

• Degree in Business.

• Took several business courses at the local Community College.

• I have taken several seminars in customer service, inventory, transportation and grammar.

Interests OBG Dog Rescue, Military volunteering, walking, family, traveling.