Account Manager/Customer Service

Alicia G. Almeda

**** ** ***** ******

Beaverton, OR 97007

510-***-****

csf4up@r.postjobfree.com

HIGHLIGHTS

 Excellent team player; strong multi-tasking capability, with emphasis in driving issues to closure.

 Responsible for global data integrity and annual booking and revenue reporting of $56 Million in sales for Total Kit Management.

 Responsible for Intel’s global annual cleaning revenue of 6M

 Responsible for developing, documenting and enhancing booking and billing processes.

 Drive meetings with account teams, provides contract analysis with Marketing and Sales to ensure accurate revenue booking including embedded revenue (TSP and TPM).

 Account Management and Customer Service

 Purchasing & Materials Management.

 Project Management.

 Finance

 Analyzes spend and availability of funds for TKM Global Product Managers (GPMs).

 Coordinates meetings, monitors POs, and manages exceptions with Supplier Management and Purchasing.

 Proficient in Microsoft Office Word, Excel, PowerPoint; Lotus Notes, Visio, Oracle, SAP, FRACAS, and PartSmart.

WORK HISTORY

Applied Materials, Inc. Account Manager/Customer Service 03/2007 – 08/2010

Fremont, CA CPS Division

 Responsible for managing Intel’s Global PVD & CVD 300mm PCII, TAD, TxZ, HDPCVD, eSIP, FO, ALD, and PCXT accounts.

 Responded to Customer RFQ Cleaning Specifications mainly for Intel and all TKM and TSP customers i.e. Micron, IBM, Microchip and Freescale.

 Participated in Intel CIP projects and meetings.

 Translated customer cleaning requirements within manufacturing guidelines.

 Forecast business opportunities for bookings and revenue through the GOTS and BOTS reports.

 Managed the order process from time of booking through shipment to ensure communication of status and maintenance of commitments to customers.

 Disseminated product and pricing information to the field.

 Participated in the generation of and implement of strategic goals for account and product penetration by providing pertinent business information, and coordinating and participating in demos and customer meetings.

 Responsible for Cost recovery within the CPS division.

 Supported Site Operations manager, Finance Director, Product Marketing Manager and Engineers, and TPS as required.

Applied Materials, Inc. Operations/Materials Project Manager 03/2006 – 03/2007

Santa Clara, CA Total Kit Management, CPS Division

 Responsible for logistics and inventory management of 200mm & 300mm Laser assemblies, Ceramic ESC, Upper Chamber Body and Electrode GDP. Manage global supply base for laser inventory of over $7 million, ESC of over $3.6 Million, UCB and Electrode GDP of over $1 Million. Developed and executed process for revolving inventory management at over 30 customer facilities world wide resulting in 100% material accountability and 10% reduction in delays to customer deliveries. Maintain daily report performance of ESC, UCB and GDP Recycle Program. Developed and maintained metrics for supply base.

 Developed Flow Charts and Quality Procedures to better align with intended results improving overall operational effectiveness.

 Responsible for preparing Import and Export documents including classification and licensing for TKM. Developed and documented global Trade processes for TKM.

 Reclassified all shipping, materials and cleaning charges related to contracts that are charged into BA26 cost center. Responsible for initiating global ICTO.

 Forecasts and communicated inventory requirements to suppliers. Coordinated demand signals through MRP to minimize inventory exposure.

 Participated in Materials Core Team and coordinated product development process deliverables with team members (Buyers, Planners, Production Control).

 Utilized the preferred supplier selection and assessment process when selecting suppliers. Completed supplier risk assessment on critical and unique parts suppliers. Monitored supplier performance (delivery, quality and cost).

 Participated in the material change control process.

 Meets cost objectives and resolved quality issues. Generated and published Key Process Indicators (KPI).

Applied Materials, Inc. Business Process Development Analyst 10/2002 - 03/2006

Santa Clara, CA Total Kit Management, CPS Division

Managed order processing booking through shipment; communicated and maintained commitments to customers.

 Responsible for TKM Global Booking, Revenue and Backlog reporting.

 Analyzed revenue versus cost to ensure contract gross margin targets are achieved.

 Worked with Finance and Legal to ensure appropriate cost data for gross margin analysis; obtain deviation approvals, and review legal/contractual aspects of preparing the customer booking package.

 Analyzed, revised and managed GOT (global order tracking) reports; notify Sales of Official Response: quote response, document deviations, obtain discounts, compile the booking package and obtain General Manager approval on deviations.

 Developed, analyzed and reviewed business processes, and coordinate updates with key stakeholders

 Produced flowcharts and cycle time modeling, and summarizes data into written conclusion.

 Reviews policies and procedures, and documents revisions or creates new business processes; ensures documentation meets ISO requirements. Implement and train new users. Creates training materials and designs training course agenda/objectives with input from senior level analysts.

 Supported Metron Integration Team and developed business processes.

 Supported the global implementation of the SAP order type ZE02 to enable charge back to contract.

 Implemented and spearheaded enhancements to PCST (Product Configurated System Tool) such as product roll out, training and testing for TKM. Enables TKM to track booking and revenue by contract.

 Set-up an SPT center for AMAT Vendor to support technology products and global customers.

 Set up $800K in inventory with > 150 AMAT p/ns to provide seed stock replenishment capability

Applied Materials, Inc. Buyer/Lead Materials Analyst 07/2000 - 10/2002

Milpitas, CA IBSS Repairs Purchasing

 Negotiated pricing and other terms of purchase with suppliers.

 Quoted materials; procured materials, components, equipment and services at the lowest cost consistent with consideration of quality, reliability of source and urgency of need.

 Worked with Engineering and MPM or SCM and recommended new suppliers.

 Issued RFQs, analyzed proposals, negotiated process and delivery, issues and/or adjusts purchase orders in a timely manner.

 Created and monitored Open Order Report to track WIP (Work in Process) and drive cycle-time reduction.

 Managed Supplier cycle time commitment and reliability

 Expedited to ensure the timely receipt of materials

 Followed up on orders, verified delivery, approved payment, and maintained necessary records

 Negotiated vendor contracts as appropriate.

 Coordinated purchasing activities with manufacturing and engineering departments to maintain inventory at planned levels.

 Interfaced with Accounting and Receiving to resolve problems.

 Reviewed MRP on a regular basis.

 Executed and canceled pull ins, push outs and planned orders as prioritized.

 Reviewed and ensured actions per disposition of ECOs on a world wide basis.

 Minimized excess and zero demand inventory.

 Surveyed suppliers to maintain adequate working relationship.

 Pulls and read part specifications and engineering drawings.

 Completed special projects for manager.

 Directed semi-annual WIP Reconciliation Audit for all repair suppliers; recovered $4.45M

 Performed data analysis and supplier cost reduction special projects

 Spearheaded Repairs Purchasing Scrap Council to improve control of scrap materials and ensure accurate disposition of materials.

 Developed Scrap Process and Report to improve control of scrap materials.

Neslab Instruments Office Manager 09/1998 – 07/2000

Union City, CA

 Assisted Regional Sales Manager in overseeing Northern California business operations office.

 Assisted Service Manager in the operation of the Service Department.

 Responsible for Purchasing and building maintenance.

 Coordinated employee benefits including medical, dental, life insurance, 401-k, stock options and Workers Compensation with HR.

ISEC, Inc. Sales Coordinator 08/1997 – 06/1998

Fremont, CA

 Assisted Division Manager in overseeing business operations of the Northern California division.

 Assisted Sales Manager in the operation of the Sales Department.

 Assisted Sales Manager and Account Executives in creating and developing bid quotes, proposals, presentations, letters and reports.

 In charge of purchasing and maintaining office supplies, sales materials, plans and specifications.

 Responsible for setting up trade shows, seminars, meetings and travel arrangements.

 Coordinated employee benefits: medical, dental, 401k, life insurance, and implementation of Affirmative Action Plan with HR.

 Responsible for upkeep of all personnel records including salary, vacation and sick time.

Boise Cascade Office Products Corp Senior Administrative Assistant 02/1995 – 08/1997

Menlo Park, CA

 Assisted District Sales Managers and Account Executives in creating and developing proposals, presentations, letters, quotes, business reviews, reports and forms.

 Provided software support to all District Sales Managers, Account Executives and all departments.

 In charge of maintaining Prospect List for each Sales district.

 Coordinated with Bids and Contracts Department in pricing office supplies and paper during bids.

 Performed all administrative support for all departments.

Bay Area Distribution & Marking Service Personnel Assistant 02/1990 – 01/1995

Union City, CA

 Assisted Vice President of Personnel in the operations of the Human Resources Department.

 Responsible for employee benefits including medical, dental and life insurance.

 Responsible for Workers’ Compensation including accident and claim reports.

 Responsible for upkeep of all personnel records including salary, vacation and sick time.

 Maintained evaluation forms, job descriptions and salary ranges.

 In charge of Purchasing office supplies, warehouse equipments and leases.

EDUCATION

Golden Gate University, San Francisco, CA, BS Hotel & Restaurant Management.

AWARDS

Applied Materials Team Excellence Award, 2010

Applied Materials Team Excellence Award, 2003

Outstanding Leadership Award and Scholarship, Golden Gate University Student Council, 1986

Outstanding Leadership Award, Golden Gate University, Hotel & Restaurant Management Club

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