Customer Service Administrative Assistant

DEE-LYNN E. TENNEY

P.O. Box *** Phone: 207-***-**** Berwick, ME 03901 Cell: 603-***-**** *************@*****.***

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CAREER OVERVIEW

Committed and motivated Administrative Assistant with exceptional customer relations and decision making skills. Strong work ethic, professional demeanor and great initiative.

SKILL HIGHLIGHTS

Problem resolution Meet/exceeds goals

Meet deadline Self-starter

Schedule management Microsoft office skills

Project planning Spreadsheet development

Attention to detail Administrative support

CORE ACCOMPLISHMENTS

Customer Service:

Handled customer effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Management Support:

Ensure smooth operations by supporting executive team.

Calendaring

Event Planning:

Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.

Multitasking:

Demonstrated proficiencies in telephone, e-mail, fax and front desk reception within high volume environment.

File Management:

Prepared monthly records for reports, closed terminated records, completed final audits of charts and insured that all documentation has been received and filed.

Administration:

Performed administrative tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Human Resources:

Recorded and filed employee benefits, salary and annual evaluation information.

PROFESSIONAL EXPERIENCE

Wal-Mart Stores Inc. October 2002 - Current

Administrative Assistant

Newington, NH

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team player attitude. Excellent within deadline-intensive environment, ensuring accurate and on-time completion of all projects. Scheduled and confirmed appointments for entire management team. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expensive reports and general errands.

Hearts & Crafts Gift Shop August 1996 - August 2002

Crafter / Sales Associate

North Hampton, NH

Crafter - Rented booth space selling handmade crafted items. Sales Associate - Operated store two days a week performing all aspects of running the store; open and close set up, customer service and sales.

Floral Dee-Signs Unlimited May 1988 - September 1993

Owner / Floral Designer

Uncasville, CT

EDUCATION

Montville High School 1986

Diploma

Montville, CT

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