Cruise & Yacht Industry - Corporate Business Operations Specialist
Resume:
Andrew Brian Cohen
***** ** *** *****, **********, Florida 33324
*********@***.***
Summary of Experience
Ten years of hospitality, sales, operations, and mid-level management experience, has taught me that being flexible is the key to accomplishing goals. Throughout these years, I have been an employee who consistently shows-up to work hard while bringing a passionate desire to provide personalized, quality services to customers, and to help mentor and train new employees; with a winning attitude. Along the way, I have learned how working-smarter makes the process more efficient, and better for everyone.
Education
Bachelor of Science, Business Management, University of South Florida, August 1999
Computer Program Proficiency
Microsoft Office (Word, Excel, Outlook) ~ Seaware ~ Crystal ~ TNVT ~ CRS ~ UPS/FedEx ~ Citrix Metaframe ~ e-Synergy ~ MXP ~ NVS
Employment
Regent Seven Seas Cruises www.rssc.com July 2007 – June 2009
Sylviane De Tracy, Director of Destination Services RSSC 954-***-****
Destination Services Specialist – Hotel & Land Programs (Worldwide)
• Facilitate the confirmation of blocked hotel rooms and land program inventory between the Hotels and land/tour operators and the cruise line.
• Manage the inventory, including increasing/decreasing inventory, as well as servicing special requests.
Travel Concierge – Land Programs; Mediterranean, Baltic, & South Pacific Regions
• Supervise the Shore Excursion programs being operated by four, six-star rated luxury cruise ships.
• Coordinate the writing and editing of tour books, for marketing production.
• Creating innovative, profitable, and successful land programs in accordance to guest feedback, current demands, and luxury market standards.
• Create private arrangements, and perceived value, upon request for discerning guests.
• Supervise various tour operators and vendors providing services to our guests and shipboard teams.
• Management advisory regarding itinerary-planning, marketing strategy and guest experience.
Employment History
Dockwise Yacht Transport www.yacht-transport.com May 2006 – April 2007
Market Manager – Trans Atlantic Region
Jeff Last, Manager of VIP Sales -&- Trans Atlantic 954-***-****
• Hired as a booking agent, to make new bookings for the largest of the (4) yacht-caring, semi-submersible ships owned & operated by DYT.
• Promoted to –Market Manager- after only 8-months of employment.
• Negotiated & created contracts to transport yachts of various length, (25’-feet to 231’-feet, LOA) to various destinations around the world.
• Supervised, delegated/personally addressed the emailed inquiries from DYT’s website; whether in regards to customer-service, reservation, or company-business.
• As the Trans Atlantic-market manager, I supervised, & approved those reservation-inquiries that would yield the highest revenues.
• Represented the company are various field events. Florida Yacht & Boat shows, International Fishing Tournaments, Yacht-Industry fund raisers, networking events, and parties.
SeaDream Yacht Club www.seadreamyachtclub.com March 2004 - March 2006
Yacht Consultant/ Supervisor of Documentation (Shore -Side)
Susanne Bernroth, Manager of Reservations 305-***-****
• Collected guest information to create manifests/reports required for two mega-yachts; each with 110-guests, 95-crew member operation.
• Creating reservations for direct guests and group reservations. Supervised both types of reservations from inception through the sailing of the voyage.
• Respond to the inquiries of consumers and provide information pertaining to sales, reservation, product information, marketing, and accounting.
• Foster and build sales relationships with clients, as well as new business providers.
• Responsible for preparing, printing, and Fed Ex / UPS shipping of all guests voyage tickets, while supervising one, intern/assistant.
Carnival Cruise Line www.carnival.com September 1999 - November 2003
3rd Purser / Information Desk Manager (Shipboard)
Carol Lyman, Manager Bon Voyage 305-***-****
• Supervised the Information Desk staff, while providing a variety of hotel services to guest including financial, product and destination information, while also promoting revenue-generating services both onboard and ashore.
• Provided the ship-board training & supervision of (up to five) new team-members.
• Investigating & resolving guest issues, and complaints. Contributing to a theme of “fun” while interacting with guests on (8) cruise-ships, in the Caribbean, New England and West Coast Markets.
• Supervisor of special services including: lost luggage retrieval, immigration & customs clearance/port manifest preparation; lost & found articles; special-needs services; analyzing budget costs associated with complaint resolution.
• Supervised guest muster stations, in accordance with U.S. Coast Guard regulations as certified by the RTM STAR Center of Ft. Lauderdale in the areas of crowd, and crisis management.
Courtyard by Marriott www.marriott.com/courtyard June 1998 – July 1999
Guest Services Representative / Administrative Assistant
Kristy Hassen, General Manager 813-***-****
• Worked full-time to provide Front Desk services to hotel guests, while completing undergraduate-Business Management Degree.
• Assisted with the administrative functions, including accounts-payable.
• Outfitted the hotels Y2K contingency plan, in coordination with all hotel vendors.
• December 1998 Employee of the Month
• “Marriott Service Excellence” recipient
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