Customer Service Representative
Resume:
Nichele MMurrell
Aiken, SC 29801
Phone: 803-***-****
Cell: 407-***-****
E-Mail: **************@***.***
Professional Summary
Work well in a high pressure environment. Well-organized and efficient. Strong training skills. Skilled with computer systems and software. Self-starting, goal-oriented strategist whose confidence, perseverance and vision promote success.
Core Qualifications
•Strong verbal communication
•Quick learner
•Computer proficient
•Microsoft Office
•Team liaison
•Strong verbal communication
•Extremely organized
Experience
February 2012 to
June 2012Summerbay Resort
Kissimmee, Fl
Customer Service
•Customer Service Answered all incoming calls regarding setting up vacation timeshare dates to visit property Returned all call for guest who are interested in upgrading or had additional question Gave directions to property as well as the address to the resort Gave information to additional packages.
May 2010 to
January 2012American First Bank
Clermont, Fl
Teller
•Opened new customer accounts, including checking, savings and lines of credit.
•Executed customer transactions, including deposits, withdrawals, money orders and checks.
•Rapidly and efficiently prepared customer and ATM cash and change orders.
•Organized, stocked and maintained the teller window area.
•Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
September 2005 to
April 2010Everest University
Orlando, Fl
Finance Planner
•Checked to ensure that appropriate changes were made to resolve students' problems.
•Kept records of students interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
•Referred unresolved students grievances to designated departments for further investigation.
•Was instrumental in processing students loans.
•Contacted students to bring in required documents to process loans.
•Successfully handled high volume calls.
02/2003 to
09/2005Orlando, Fl
Customer Service Representative
•Conferred with customers by phone to ensure they receive actuate information.
•completed contact forms, prepared change of address records, and issued discontinuance orders using computer.
•Was instrumental in giving correct information.
•Trained and managed 10 employees and achieved improvements in their productivity.
•successfully handeled high volume calls.
01/2000 to
02/2003Sprint PCs
Queens, NY
•Conferred with customers by phone and in person to receive change in service.
•Completed contract forms, prepared change of address records, and issued discontinuance orders using computer.
•resolved billing and service complaints and referred customers to designated department for investigation.
•solicited sale of new and additional services.
Education
1993Curtis & Associates Training Program
Brooklyn, NY
resume
resume writing & job placement
1992Laguardia College
Long Island City, NY
Ged
Additional Information
•Quickly learn procedures and methods. Pleasant speaking voice. Accomplishments: teamwork Able to handle multiple projects concurrently. An experienced team player, bringing enthusiasm and energy into group efforts. Assertive, self-motivated, goal-oriented, organized and efficient. Able to work with others toward a team goal. Able to follow directions. Able to serve as an agent for others, and trusted to speak on their behalf to accomplish desired results.
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