Customer Service Management

K.N.KAVITHA

W/OR.MURLIDHARA

#**, ******** ******

CHICKAMAVALLI

BANGALORE-560004

Email Id: ******@*****.***

Ph: 963-***-****

Career Objective

Seeking the position of front office clerk and utilize my communication and coordination skills for managing the front office activities

Key Skills

• Proficient with business communication and management activities

• Ability to serve customers professionally and patiently

• Excellent conversational skills

• Ability to monitor multiple tasks at once

• Strong aptitude towards numeric and statistics

• Exceptional problem solving and crisis management qualities

• Capability to coordinate personnel and activities across all levels

Educational Qualification

p.u.c.

BASIC COMPUTER

Management Functions

• Act as an information source point for outsiders and help out all visitors reach the right person or department

• Attend the visitors. Answer their queries or doubts and serve their requirements.

• Prepare schedules, maps, contact numbers etc for visitors reference

• Manage the different communications instruments and other equipments such as telephone, computers etc and ensure its smooth functioning

Coordination Functions

• Coordinate with clients and customers by means of letters, telephone call, emails and personal interactions. Ensure messages are passed between two personnel on time and in right sense

• Supervise the tasks of maintenance staff, repairs workmen department and other associates

Accounting Functions

• Maintain records of the daily petty expenses incurred at the reception

• Maintain the important support documents of bills, receipts and vouchers

Management Functions

• Act as an information source point for outsiders and help out all visitors reach the right person or department

• Attend the visitors. Answer their queries or doubts and serve their requirements.

• Prepare schedules, maps, contact numbers etc for visitors reference

• Manage the different communications instruments and other equipments such as telephone, fax, copier, computers etc and ensure its smooth functioning

Coordination Functions

• Coordinate with clients and customers by means of letters, telephone call, emails and personal interactions. Ensure messages are passed between two personnel on time and in right sense

• Supervise the tasks of maintenance staff, repairs workmen, kitchen and travel department and other associates

Accounting Functions

• Maintain records of the daily petty expenses incurred at the reception

• Maintain the important support documents of bills, receipts and vouchers

Skills:

• Excellent communication skills.

• Able to read, write and speak English.

• Familiar with computer literate.

• Good and energetic personality.

• Ability to work independently.

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KEY SKILLS

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Office Skills:

• Telephone & Front Desk Reception

• Customer Service

• Filing

• Database & Records Management • Executive & Administrative Support

• Reports & Spreadsheets

• Complaint Handling

• Data Entry (75 WPM)

Computer Skills:

• Word

• Excel

• PowerPoint

• Access • Internet

• Outlook

• Windows 2000

• Ms Dos

WORK Experience

Designation: Front Office Clerk/Data Entry Operator

Responsilibites: Attending the board lines received from the customers or from various branch of company. Transferring the calls to the right department or person. Note the message or complaint from the customer or branch and pass the message in right time in right sense.sending &receving couriers,emails etc

WORKING IN JAIPURGOLDEN TRANSPORT CO P LTD

FROM 2001 TO TILL DATE

CURRENT CTC: 1.08000/-

EXPECTED CTC: ABOVE CURRENT CTC

D.O.B 08.12.1975.

NOTICE PERIOD: ONE MONTH FROM CURRENT EMPLOYER

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