Customer Service Manager

Mary Ann Aton ______________________________

**** *********** **** **** 270-***-****

Elizabethtown, Kentucky 42701 Cell 270-***-****

SUMMARY OF QUALIFICATIONS:

• Self-motivated, creative, very dependable, and patient.

• Highly experienced in Office 2010 programs, such as Word, Excel, Outlook and PowerPoint. Work with Barnes & Noble’s, program AS 400 system, to create PO’s and receive textbooks and supplies.

• Able to type proficiently 30 words per minute.

• Excellent communication, organizational, and management skills.

• Seven years experience in customer service.

• Knowledgeable on the UPS shipping system.

• Experienced with pallet jack.

• Able to lift up to 70 lbs.

PROFESSIONAL EXPERIENCE:

• Worked as the assistant/textbook manager in a Barnes & Noble College Bookstore at Elizabethtown Community and Technical College.

• Excellent background in leadership and coordinating skills as the assistant manager and as a member of SIFE, Girl Scouts, and Student Ambassador at ECTC.

• Served as Vice-President of SIFE during the 2003-2004 semesters.

• Served as President of the ECTC book club during the 2001-2002 semesters.

• Worked as customer service personnel at Michael’s Arts and Crafts.

• Worked as a computer operator for AeroTek for projects at Ft. Knox.

• Worked in a production factory for 24 years.

EDUCATION:

• La Rue County High School-Diploma

• Elizabethtown Community and Technical College-Associates’ Degree

ACHIEVEMENTS:

• Graduated June 2004 with an Associate Degree in Business Management.

• Helped to develop training programs for SIFE (Students in Free Enterprise).

• Was awarded scholarships for the appointment of Student Ambassador Coordinator and Central Kentucky Leadership Association for outstanding academic achievements.

• Planned safety programs for Girl Scout Troop 665.

Employment History

• Barnes & Noble College Bookstore July 2004- May 2011

• Michael’s Arts and Crafts July 2003-June 2004

• Computer operator for AeroTek April 2003-July 2003

• E-town Sportswear May 1977-Oct 2001

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