Customer Service Management

Kimberly Biagi_____________________________***.***.8226

**** *. ******* ******, ******* Beach, FL 32118 *******@*****.***

SUMMARY OF QUALIFICATIONS__________________________________

• Professional individual offering a solid background in customer service and sales

• Extensive experience in leadership and team building

• Experienced at creating a solid business plan

• Highly motivated individual ready to take on any task

EMPLOYMENT HISTORY_____________________________________

Bartender/Trainer 2004-2011

Frank’s Front Row, Daytona Beach, FL

• Acknowledged as being #1 in sales from 2007-2011

• Responsible for shift financial reports

• Trained new employees

Bartender/Trainer

Cancun Lagoon, Daytona Beach, FL 2003-2004

• Responsible for taking inventory and ordering products

• Wrote schedule for employees

• Responsible for hiring new employees

• Trained new employees to perform daily duties

• Scored 100% consistently by secret shoppers

• Trained new employees to perform daily duties

Bartender/server/hostess/expeditor/trainer

Applebee’s, Ormond Beach, FL 2001-2003

• Scored 100% consistently by secret shoppers

• Trained new employees

EDUCATION_________________________________________________________

Daytona Beach State College, Daytona Beach, FL 2009-2011

• Bachelor’s of Applied Science in Supervision and Management

• Dean’s List

• Bachelor’s of Applied Science Club

Coursework included:

• Business Writing; Management Theory and Practices; Organizational Behavior; Legal, Ethical, and Social Aspects of Business; Accounting for Non-financial Majors; Customer Relations for Managers; Human Resource Management; Introduction to Management Information Systems; Leadership, Challenges, and Supervision; Strategic Management and Decision Making; Operational Decision Making; Personal Finance; Capstone Project in Supervision and Management

• Specialized courses were in Science: Biology; Microbiology; Chemistry; Physics; Anatomy and Physiology

Wofford College, Spartanburg, SC 1997-2000

Awards, Leadership, and Volunteer Services:

• Bonner Scholar; Wendy’s Scholarship

• Guardian ad Litem, Rape Crisis Center and Women’s Shelter, Boy’s and Girl’s Club, Tutor, Soup Kitchen, Habitat for Humanities

• Kappa Alpha Theta, Freshman Orientation Leader

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