Customer Service Representative/Medical Biller
Resume:
Courtney C. Mclver
Cary NC, 27518
****************@*****.***
Objective:
Acquire employment with a thriving company where I can utilize my talents and skills to help meet company deadlines and goals.
Education:
1993-1995 Grand Rapids Community College
Associates Degree, Liberal Arts
Grand Rapids, MI
Highlights of Qualifications
• Team Player
• Goal-oriented
• Independent
• Flexible
• Reliable
• Problem Solver
Computer Skills:
Microsoft Word, Excel, Outlook, Windows XP, AS400, SAP
Employment History
Siemens Medical Solutions, Cary, NC
04/07-10/09
Customer Service Representative/Dispatcher
• Answered inbound calls from customers requesting service on medical equipment, made outbound calls to contracted customers to schedule maintenance. Dispatched, managed and organized service calls for 20 or more engineers daily. Assisted in the training of new employees.
Wellmark Blue Cross Blue Shield of Iowa, Des Moines, IA
07/06-01/07
Customer Service Representative
• Received inbound calls from employers, employees and physicians regarding the status of medical claims, verification of insurance coverage, co-pays, deductibles, out of pocket maximums, refunds, explanations on denial of claims and bill copy requests.
Per-se Technologies Inc, Grand Rapids, MI
12/01-05/06
Customer Service Representative/Medical Biller
• Answered inbound calls, submitted medical claims electronically and by mail to various insurance companies including BCBS, Aetna, Tricare, Cigna Healthcare, Priority Health, Health Alliance Plan, Workers Comp, Auto Insurance, Medicare, Medicaid and other insurance companies nationwide.
Arranged payment plans and schedules based on a customers financial situation. Typed correspondence and generated reports. Investigated and reviewed unpaid insurance claims, created training manual for existing and new employees.
JCPenney Catalog Center (Seasonal), Grand Rapids, MI
10/01-12/01
Customer Service Representative
• Received inbound calls from customers ordering merchandise from the JCPenney Catalog, shipping status on items not received and products on back order.
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