Customer Service Representative
Resume:
Michelle Bratzler ********.********@*****.***
Current Address:
* ***** ****, *** *, Ithaca, NY 14850
EDUCATION:
The University of Kansas
Lawrence, Kansas
**** – 2006
Working toward Bachelor of Arts in Human Biology
• Awarded Mount Oread Scholarship, 2002
Bishop Kelley High School
Tulsa, Oklahoma
• Honor Roll, 1998-2002
WORK EXPERIENCE:
Paul’s TV, LLC
Call Center Representative
Irvine, California
Sept. 2010 - July 2011
• Assisted customers with basic television troubleshooting, product inquiries, delivery and service appointment scheduling, online purchases, and conflict resolution
• Provided support to sales staff with escalated customer issues in order to maximize the satisfaction of each Paul’s TV customer
• Undertook the additional responsibility of maintaining the company’s customer service email by efficiently responding to each inquiry and keeping e-commerce customers apprised of shipment status
Farmers Insurance Group
Senior Customer Service Associate
Olathe, Kansas
August 2007 - July 2010
• Gathered and filed all initial loss information and advised customer of claims process
• Handled minor claims to conclusion, authorized rental cars and addressed minor coverage issues while maintaining active adjusters licenses in all required states
• Empathized and built rapport with each caller in order to provide excellent, unparalleled customer service
ACTIVITIES: Volunteer - Habitat for Humanity, Olathe, Kansas
Biology Club member - University of Kansas
Volunteer, choir member - St. Catherine’s Catholic Church, Tulsa
SKILLS: Microsoft Word, PowerPoint, Excel, and CRM
Typing skills - 60 WPM with 98% accuracy
Basic technical understanding of TV and home theater systems
Knowledge of auto and homeowners insurance policies and claims
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