Administrative Assistant Customer Service

KRISTIN GIBBS

**** ****** ***, *****, ** *****

Phone: 347-***-****

*********@*****.***

OBJECTIVE

Seeking a position requiring excellent business administration skills in Public Relations, where I can utilize various skills such as: Writing Press Releases, Press Kits, and Pitching to clients.

SUMMARY OF QUALIFICATIONS

• Knowledgeable and experienced in the operations industry and Public Relations & Administration.

• Extensive experience in servicing customers, both in-person and via telephone, in the customer service industry.

• Superior communications skills in dealing with customers, co-workers, and employees. Both verbal and written skills are strong.

• Well-organized and highly efficient working in a multi-tasking dynamic environment. Ability to plan, organize, and supervise the work of others.

Skills

• Keystone, Word, Excel, AS400, QuarkXPress, Power Point, Microsoft Works, Public Relations Writing, Advanced Public Relations

EMPLOYMENT HISTORY

Manhattan Psychiatric Center, New York, NY Present

Executive Assistant

* Provides secretarial assistance to the Chief of Medical Services and Deputy Director 2 Facility Administrative Services.

* Assist in resolving concerns of patient’s family members and employees.

* Maintain confidentiality of all sensitive information.

* Screens calls in a polite manner and forwards them to appropriate parties for response, when necessary.

* Sends and receives faxes.

* Calendar management.

* Maintained all office equipment and supplies.

* Records minutes at CSEA, PEF, and NYSCOPBA Labor Management Meetings, Environment of Care, Consumer Advisory Council meetings. Minute’s are then corrected and distributed to designated staff.

* Maintains up-to-date files and ensures that they are neat and accurate.

* Ensures the completion of Check Distribution forms for staff and ensures that checks and deposit receipts are given out in a timely manner.

* Receive/distribute/return keys and beepers. Provide letter of reimbursement to cashiers office for keys.

* Transcribe doctor’s notes and other hand written information.

* Distribute the National Recall Alert Notification and Memorandum of recalled medications/equipment to the correct persons.

New York State Banking Dept, New York, NY 9/07- 10/09

Executive Administrative Assistant (Summers 04-06)

* Developed a practical filing system for the Licensed Finance Department.

* Used Microsoft Excel for reports which required data entry.

* Ran various office related errands.

* Set up conference rooms with the necessary essentials before meetings

* Responsible for visitor memos.

* Uploaded, reviewed, edited, and bound examinations of financial institutions and other regulated businesses.

* Transmit examinations using Lotus Notes.

* Filed, saved and maintained examinations.

* Perform administrative tasks such as proofreading, transcribing handwritten information, amongst other documentation.

* Maintained supplies for the Executive Office.

* Operate telephone switch board to answer, screen or forward calls, providing information, and taking messages for the Deputy and Assistant Deputy.

* Process and prepared memos.

* Sort, distribute and prepared mail.

* Maintain confidentiality of all sensitive information.

Prime New York, New York, NY 12/04

Administrative Assistant

* Developed a practical filing system for the small business.

* Created Press Kits

* Created files for the company to be distributed among employees during meetings.

Jennifer Temps, Inc.

NATIONAL URBAN LEAGUE, NEW YORK, NY 12/03

9/10

* Performed data entry and various other administrative duties

for the Account Finance Department

EDUCATION

Delaware State University, Dover, DE 6/03 – 8/07

B.A. degree, Public Relations, 12/09

Minor: Management

Harry S. Truman H.S. Bronx, NY 9/99-6/03

INTERNSHIPS

J. Jones Entertainment, Inc. 9/05 - 12/05

National Urban League (Was published in the Urban Influence Magazine) 6/06 – 6/06

Street Legal Marketing/Deff Jam Music 9/07 – 12/ 07

VOLUNTEER WORK

* KEA Event Planners

;

* DSUGC Asst. PR person

* Assisted DSU PR Dept. in archiving information

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