Customer Service Rep

Carolyn Bell

Missouri City, Texas *****

************@***.***

Objective

I am exploring opportunities within a company that is hiring for full-time position. Specifically, I am seeking to better utilize and apply my administrative skills within an office environment or my home office. With twenty-two extensive years in data entry, filing and formatting documents. Strong capacity to take on new challenges, ability to work independently or as a team player. I feel that my experience can easily transfer into a position with related job skills.

Qualifications

HIGHER ONE MACHINES, INC - NEW HAVEN, CONNECTICUT

05/17/2010 TO Present CUSTOMER SERVICE REP/ WORK AT HOME PROFESSIONAL

Provide information on client personal banking account of their credit an debit card transactions, via telephone, email, and web. Resolve problems by clarifying the customer complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.

HIGHER ONE MACHINES, INC - NEW HAVEN, CONNECTICUT

12/09/2009 TO 03/25/2010 CUSTOMER SERVICE REP/ WORK AT HOME PROFESSIONAL

Provide information on client personal banking account of their credit an debit card transactions, via telephone, email, and web. Resolve problems by clarifying the customer complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.

SENTO CORPORATION - OREM, UTAH

12/26/2006 TO 05/28/2008 CUSTOMER SERVICE REP/WORK AT HOME PROFESSIONAL

Responsible for handle various transactions for clients’ customers via telephone, email, and web, in order to provide information about products and services. Provides support to medical billing staff. Clarifies and verifies detail of insurance coverage with private or governmental carriers and offer information to patients prior to medical services. Resolves insurance claims billing or complaints and refers grievances to designate departments for investigation.

CLOUD 10 CORPORATION - CENTENNIAL., COLORADO

10/09/2006 TO 07/13/2007 CUSTOMER SERVICE REP/WORK AT HOME PROFESSIONAL

Handle various transactions for clients’ customers via telephone, email, and web to provider information about products and services. Maintains customer records by updating information. Resolve product or service problems by clarifying the customer complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.

MAXIMUM CARE - SUGAR LAND, TEXAS

03/02/2005 To 04/20/2006 MEDICAL OFFICE ASSISTANT/Home Health Aid

Responsible for identification of patients, validation and entry of all required data into the billing system. Accurately

code diagnoses using the ICD-9-CM coding system for billing insurance claims. Answered phones, schedule appointments for assessment in home healthcare services, and assist patients in performing daily tasks. . Also provide personal care for elderly living at home, light cleaning, preparing meal, and during errand for the elderly.

KCOH RADIO STATION - HOUSTON, TEXAS

04/15/1980 TO 02/2005 - TRAFFIC MANAGER

Provided data entry and verification support to a task, projects, contract, or division by computer to code, format and transcribe data from a source document into a form suitable for storing, retrieving, processing and manipulating within and automated system.

Ability to enter data into formatted by unformatted screens and/or documents. Reviewing and evaluating internet and external request for information, light billing and invoicing support.

Ability to meet deadlines to insure efficient job coordination.

Responds to telephone inquiries and complaints, gathers information from the client to property resolve the situation.

Demonstrated the ability to perform under pressure, highly dependable, with excellent organization and time management skills.

Receptionist

Greeted guests, clients, answered phones and provided typing services. Handled invoices, organizing files and paperwork. Ordered and kept inventory stock of office supplies and made routine servicing calls for office equipment.

MARTIN LUTHER KING COMMUNITY CENTER - HOUSTON, TEXAS

02/1975 TO 01/1978 - TEACHER AIDS

I worked with per-school children to help prepare them for elementary school.

Education

Stephen F. Austin High School - Houston, Texas (1971)

Graduated with Honors

Lafayette Academy - Shreveport, Louisiana (1973)

Medical Office Assistant

Graduated with Honors

Relevant Experience

Computer Skills: Microsoft Word

Microsoft Excel

WordPerfect

References Available Upon Request

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