Manager Customer Service
Resume:
NAEL SAWAN
Richmond, VA *****
Home: ***- ***-****
Cell: 804-***-****
cr3n9f@r.postjobfree.com
Current Security Clearance:
U.S Citizen/ TS/ SCI Security Clearance with NSA Lifestyle Poly.
Translation Credential’s
Native born with Arabic language mother’s tongue. In addition to 8+ years professional linguistic experience supporting NSA, DOD military operations in GTMO, Iraq and Qatar.
Linguistic Ability
Ability to communicate in Arabic and English to provide quality professional translations services orally and in writing in Arabic and English Languages to DOD military operations.
Intelligence Experience
provided linguistic services supporting DOD intelligence field operations in Iraq, Qatar and GTMO.
Deployment Experience Iraq and Qatar, Operation Iraqi Freedom/ Defense Intelligence Agency (DIA)- Iraqi Survey Group (ISG)
JTF GTMO, Operation Enduring Freedom/ Department of Defense (DoD)
Management, Leadership and Training Experience
Demonstrated Retail leadership, Recruiter, management, and training.
Store Manager, Wilson's Leather
Assistant Manager, Expressfashion
Department Manager, Polo Ralph Lauren Factory Store Department
Store Manager, McDonald’s
Summary of Qualifications
• U.S Citizen TS/SCI Security Clearance with Lifestyle Poly.
• Provide linguistics professional quality services in both Arabic and English Languages.
• Strong Management and team player
• Excellent people skills
• Strong communication and customer service skills
• Problem-solver and ability to handle multiple tasks and projects
• Eagle eye for details
TECHNICAL SKILLS
Experience using the following programs/databases; Analyst Notebook, ArcGIS/Map, SEDB, SIGINT Navigator, Cultweave, UIS, Nucleon, CREST, Pinwale, Anchory, CPE, Association, Dishfire, GeoT, Goldminer, SharkFinn, Sortinglead, GistQueue, Goldpoint, Spyder, Cineplex, Fascia, Mainway, GNDB, Octave, Pidgin, Taleo and Privia proposal communication.
EMPLOYMENT HISTORY
CACI Technologies, INC
9/2010 – Present
Technical Recruiter (Full Life Cycle)
Provide full life cycle recruiting. Worked with hiring managers to understand business needs and develop candidate pipelines for technical positions in the cleared community servicing NSA. Recruit for I/T professions with clearances up to a TS/SCI/Full Scope Polygraph.
CACI Technologies, INC
9/2010 – Present
Supports the Language Solutions Center (LSC) management team in the areas of SharePoint administration, placement, employee communications and sustainment for projects, CONUS and OCONUS, within the Intelligence Community and other Federal/Military agencies. Interface with potential candidates for each program and review, screen and processes them for contract positions. Works directly with each OCONUS candidate guiding them through the qualification, security and testing processes. Works with the program managers to maintain databases and spreadsheets providing weekly status reports to LSC management and DV manager. Administers several SharePoint sites for current programs and proposal efforts.
Senior Cryptologic Linguist Lead, Fort Meade, MD
CACI Technologies, INC
October 2006 – Present
Produced SIGINT reports to meet customer needs by combining core SIGINT disciplines with language and analytical skills.
Evaluated and processed foreign language materials based on customer needs.
Mentored and trained analysts in SIGINT collection, analysis, and reporting best practices.
Created and maintained databases and working aids to aid in collection and SIGINT development.
Used knowledge of customer requirements and applied Arabic knowledge and cultural expertise to analyze and process intelligence information.
Provided target development and language support to DNI and DNR analysts participating in all aspects of the branch’s mission.
Supported U.S. military during Operation Iraqi Freedom by providing real-time SIGINT analysis and reporting
Produced tactical SIGINT reports to provide situational awareness for tactical and strategic operations planning
Exploited communications networks and SIGINT to create target packages to aid in force protection
Conducted analysis to improve Counter-Insurgency procedures
Provided detailed transcripts of high-interest activities in support of both current and long term intelligence reporting and analysis efforts
Trained and supervised operators in multiple SIGINT disciplines including collection management.
Trained/validated the proficiency of 20 cryptologic operators on two critically manned positions; ensured cryptologic operators were equipped with the skills necessary to search for, identify, characterize and report status of adversary forces.
Provided post mission analysis of collected SIGINT and first-line analysis for follow on reporting
Maintained and enhanced working aids and analytical references to ensure applicability and currency
Arabic Linguist Specialist
SM Consulting, Inc Reston, VA (Nov 2004- Sep-2006)
Multi-National Forces- Corps Iraq (MNF-I)
Defense Intelligence Security Office – Iraq/ Joint Document Exploitation Center- Baghdad (DISO-I/JDEC-B)
Combined Media Exploitation Center- Qatar (CMPC-Q)
Defense Intelligence Agency (DIA)- Iraqi Survey Group (ISG) Performing:
(ISG) performing the following:
Supporting Defense Human Intelligence Services wherever U.S. Forces are or may be deployed
Document Exploration
Triage thousands of documents.
Provide input to and receives data from computerized intelligence systems.
Full Translate and gist Arabic Documents (i.e. scans, research, and analyze Arabic) documents for key Information
Arabic Linguist Specialist
MPRI- , Alexandria, VA (Jan 2004- Oct 2004)
Defense Intelligence Agency (DIA)- Iraqi Survey Group (ISG) Performing:
Quality Assurance- Proctor- for the Defense Language Proficiency Test (DLPT)
DIA- National Media Exploitation Center:
Translate, and gist Arabic documents.
Working with intelligence databases
Arabic linguist
ZKD Inc., Arlington, VA (March 2003-Dec 2003)
Operation Iraqi Freedom/ Defense Intelligence Agency (DIA)- Iraqi Survey Group (ISG) performing the following:
Supporting Defense Human Intelligence Services wherever U.S. Forces are or may be deployed
Document Exploration
Triage thousands of Iraqi documents.
Provide input to and receive data from computerized intelligence systems.
Full Translate and gist Arabic Documents (i.e. scans, research, and analyze Arabic) documents for key information.
Arabic linguist Specialist,
Titan Systems Corporation, Fairfax, VA (Jun 2002-March 2003)
Operation Enduring Freedom/ Department of Defense (DoD) - performing the following:
Support Detainees Interrogation and War Crime Interviews.
Provide operational contract linguist support and general team support to JTF GTMO.
Provide support to counter Intelligence/ Human Intelligence operation.
Transcribe and Analyze Verbal Communication.
Perform Documents Exploitation.
Translate and gist Arabic Documents (i.e. scans, research, and analyzes Arabic documents for key information.
EDUCATION AND TRAINING
Organizations Behavior, MS Software-Package, Accounting, Marketing, Strategic Planning, Financial Management, Corporate Information Systems Management Algebra I&II, Information Systems Management, Preparation & Sanitation. Software Applications: MS Office (MS Office Apps (Word, PowerPoint, Access, Excel, and Outlook) as well as using Analyst Notebook. Works Suite, Outlook, Outlook Express, and the Internet. Operating Systems: NT, Windows 98, 2000 & XP, Analyst Notebook, ArcGIS/Map, SEDB, SIGINT Navigator, Cultweave, UIS, Nucleon, CREST, Pinwale, Anchory, CPE, Association, Dishfire, GeoT, Goldminer, SharkFinn, Sortinglead, GistQueue, Goldpoint, Spyder, Cineplex, Fascia, Mainway, GNDB, Octave, Pidgin, Taleo and Privia proposal communication.
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