Shana Stevens

*** ******* **. ****, ** *****

208-***-****

Objective To enhance my ability in office skills, public relations,and learn valuable information to increase my knowledge in business profession.

Experience Front Office Manager/Lead

8/2007 to 8/2011 Family Health Services Behavioral Health Twin Falls, ID

Supervise daily operations of Mental Health Clinic

Patient confidentiality

Properly answer phones

Filing office documents

Preparing new patient charts

Daily reconciliation for deposit

Insurance verification and eligibility

Schedule drug rep meetings and lunches

Staff time center

Charge entry

Data entry

Provider schedules

Time off requests

Patient Complaints

Use Quickbooks to bill out psychological testing

Chart Audits for QA

Patient satisfaction surveys

Report writing for psychological testing

Create and inforce policies and procedures for clinic operations

Maintain full patient schedules for all providers

Front Office Receptionist

03/2007 to 08/2007 Snake River ENT Twin Falls, ID

Check patients in

Prepare charts daily

Reminder calls for patient appointments

Answer phones

Schedule surgeries

Insurance verification

Office Manager

02/2006 to 03/2007 Canyon Foot and Ankle Twin Falls, ID

Oversee daily operations of clinic

Organizing inventory

Answer phones

Schedule surgeries

Insurance verification

Data Entry

Charge entry ICD-9 coding

Daily deposit

Manage staff schedules and time for payroll

Receptionist/Data Entry

07/2005 to 02/2006 Magic Valley Foot and Ankle Twin Falls, ID

Answering phone calls

Keeping confidential records on each patient

Data Entry on all new patients

Insurance verification

Filing office documents

Education

Twin Falls Senior High School

High School Diploma

References

Beatrice Reyes 1654 Bel Air Circle Twin Falls, ID 83301 208-***-****

Andrea Clark 487 Hailee Ave Twin Falls, ID 83301 208-***-****

Shannon Escalante 1610 Poplar Buhl, ID 83316 208-***-****

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