Customer Service High School

GERALD E. THOMPSON

**G Reading Road, Edison, NJ *8817 • 267-***-**** • ***************@*****.***

OBJECTIVE

Seeking a position that enables me to utilize and enhance my skills in a growth-oriented environment.

EXPERIENCE

PRIME FLIGHT, Skycap September 2002-June 2008

• Supervised daily operations of outside ticket agents and create team work schedule.

• Served as team leader to ensure team provided friendly customer service, accountability and operated with integrity.

• Ensured adequate training in all areas is provided.

• Address teammate relation issues as applicable

• Completed weekly timecards, track overtime, unscheduled paid time off, paid time off, lateness, etc.

HYATT REGENCY, Lead doorman/Bellman December 2000-December 2004

• Assisted guests in and out of the hotel by transporting the guest baggage to their room and or car, and provide detailed directions to hotel guests as necessary.

• Assisted hotel guest with all other services as required.

HUNTLEIGH CORPORATION, Skycap June 1998- September 2002

• Supervised daily operations of outside ticket agents and create team work schedule.

• Served as team leader to ensure team provided friendly customer service, accountability and operated with integrity.

• Ensured adequate training in all areas is provided.

• Address teammate relation issues as applicable.

• Completed weekly timecards, track overtime, unscheduled paid time off, paid time off, lateness, etc.

SKY VALET, Skycap April 1990- March 1998

• Assist passengers with loading, unloading, and carting their baggage answering questions about flight schedules and general terminal access.

• Check luggage and passengers into their final destination.

• Provided wheel chair assistance as required, hailed taxis cabs for passengers as requested, and performed additional customer service as necessary.

• Document collection activity in billing systems and assign appropriate actions where necessary, work other duties as assigned

OGDEN ALLIED SERVICES, Skycap July 1989- August 1990

• Assist passengers with loading, unloading, and carting their baggage answering questions about flight schedules and general terminal access.

• Check luggage and passengers into their final destination.

• Provided wheel chair assistance as required, hailed taxis cabs for passengers as requested, and performed additional customer service as necessary.

• Document collection activity in billing systems and assign appropriate actions where necessary, work other duties as assigned

EDUCATION

TEMPLE UNIVERSITY, Philadelphia, PA 1986 – 1989

CENTRAL HIGH SCHOOL, Philadelphia, PA 1986

REFERENCES

Furnished upon request.

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