Leadership Development Organization Development & Effectiveness Ex
Resume:
CRAIG B. NIELSEN
**** *. ***** ***** ***** Meridian, ID 83646 Cell: 425-***-**** *************@*******.***
SENIOR LEARNING & ORGANIZATIONAL DEVELOPMENT EXECUTIVE
Impressive, consistent record of transforming private and public organizations in start-up, turnaround, and established environments through strategic planning, learning programs, organizational development, restructuring, and rightsizing initiatives.
Dynamic, results-oriented, and relationship-driven executive with strong learning and OD tool kit and solid history of maximizing organization effectiveness and human resource performance.
Situational leader skilled in adapting management style to accommodate individual personalities, skill sets, and experience levels.
Recognized for integrity, optimism, effective communications, proven ability to create engaging work environments, and track record of delivering thorough work product.
CORE COMPETENCIES
Leadership Development Organization Development & Effectiveness Executive Consultation & Coaching
Strategic Planning Succession Planning & Management Performance Management Systems
Continuing Education & Career Planning Benchmarking Process Improvement Team Leadership
PROFESSIONAL EXPERIENCE
RELIANTZ GROUP, Seattle, WA 2010 – Present
Management Consulting: Senior business executive specializing in human resources, training and organizational development.
Partner and Chief Learning Officer 2010 – Present
Co-Founder of the Reliantz management consulting practice with primary learning operations responsibility. Core focus is working with business leaders and senior human resources executives who require impact talent management solutions for tough business problems. Extensive experience working with senior executive teams in dealing with complex business and organizational challenges. Specific areas of expertise include coaching at the executive level with emphasis on building the leadership capabilities of organizations.
REALNETWORKS, Seattle, WA 2004 – 2010
Provider of Internet media delivery software and services including RealAudio, RealVideo, and RealPlayer.
Vice President, Learning & Organizational Development 2008 – 2010
Promoted from General Manager, Learning & OD and Senior Director, Development & Learning (2004-2008) to direct all facets of learning and organization development including strategic planning, leadership development, succession management, executive consultation and coaching.
Aligned corporate strategy with learning, business results, process development, and continuity in learning by establishing University of Real Learning (URL) with 100+ elearning and classroom programs, formal degree program offerings, ITPro™, and Leadership Development Channel.
Identified highest priority learning needs through design and implementation of comprehensive organizational capabilities assessment.
Closed gap between current and desired leadership state with 105% improvement in overall employee leadership effectiveness ratings over 18-month period by implementing strategies and programs to enhance leadership talent development and management tools utilization.
Established and branded leadership excellence program, Leadership Excellence At RealNetworks (LE@RN), after stellar first-year success in attaining 105% improvement in employee leadership effectiveness ratings.
Impacted retention of high potentials with 60% movement of high potentials into key roles by establishing company’s first formal global high potential and executive potential identification process encompassing all aspects of calibration, communication, and development.
Spearheaded record-breaking Oracle full-service HRIS system implementation within aggressive 10-month schedule and $1.8M budget. System enabled comprehensive HR data management and provided self-help tools.
INTERLAND, Atlanta, GA 2001 – 2004
No. 1 ranked web host for small and medium-sized businesses by PC Magazine, Windows NT, and Network Computing, and worldwide leader in turnkey web solutions. Acquired by Web.com in 2005.
Director of Learning & Organization Development, Program Office, Integration/M&A
Directed all facets of learning and OD with $600K annual budget and team of 7 learning and OD professionals. Selected by CEO to lead Program Office, Integration/M&A with 10-member staff and $2.4M budget.
Enhanced management productivity, maximized business results, and aligned human talent, systems, processes, and business objectives through design and implementation of Management Operating System. System provided framework to link performance management, leadership development, candidate selection, operations review, succession management, and compensation.
Drove individual and team productivity improvements by spearheading multiple HR programs including comprehensive leadership development program, company-wide performance management system, continuing education/career planning, change management, and company-wide core learning curriculum.
Accelerated M&A execution with 12 strategic acquisitions, totaling $104M+ in FY’02 revenue, closed in 18 months. Established Program Office infrastructure, instituted standard due diligence/integration processes and procedures, and led mergers and acquisitions team to identify, valuate, conduct due diligence, and integrate all M&A candidates.
MICRON ELECTRONICS, Nampa, ID 1994 – 2001
Computer manufacturer and memory recovery company with $1.3B in 1999 revenue.
Director of Organization Effectiveness & Learning 1994 – 2001
Promoted from Manager of Training & Development and Training Coordinator (1994-1997) to direct seven training departments including technical, quality systems, organization development, distance learning, sales, leadership/management, and supply chain operations. Led 45-member staff to consult with department personnel in implementing process and human performance effectiveness improvements. Managed $5M+ annual budget, plus P&L for retail computer training facility.
Developed, established, and grew company’s first training organization from ground up to employ more than 40 learning professionals by creating and implementing system-wide strategic learning plans and initiatives for multi-site environment with diverse employee base.
Supported company growth from 250 to 3K+ employees by expertly facilitating management and leadership programs spanning leadership development, continuing education, technical training, organization development, organization effectiveness, and professional service delivery training.
Aligned all training programs with corporate strategy and direction by consulting with executive management team to identify current business needs, future trends, operational goals, performance issues, and process enhancements.
Ensured Japan operations fully understood and aligned themselves with product specifications and modifications by coordinating expansion of technical training program into Japan.
Led company to earn ISO9000 certification by facilitating certification process through assessment, design, development, implementation, and evaluation (ADDIE) of corporate training program.
Gained 25%-30% improvement in call volumes, wait times, and customer issue resolution by designing and implementing call center training and infrastructure.
EDUCATION, CERTIFICATION & AFFILIATIONS
UNIVERSITY OF IDAHO IN MOSCOW, ID
Ph.D. in Adult Education Dissertation: “Listening Efficiency and Productivity”
Master of Science in Organizational Design and Development
Bachelor of Science in Education
CERTIFIED FACILITATOR
TTI Personal Interest, Attitudes & Values (PIAV) DISC Benchmark/SkillScope 360 Leadership Assessment Situational Leadership II, Change Skills & Coaching Essentials Lominger 360
American Society of Training & Development (ASTD), Past President of ASTD Treasure Valley Chapter
Executive Development Advisory Board, University of Washington School of Business
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