Customer Service Technician

PAUL H. TATE

** ******* **** • Baltimore, MD ****9 • 443-***-**** • *********@*****.***

PROFESSIONAL EXPERIENCE SUMMARY

• In-depth knowledge of schematics, wire diagram and interpretation of technical drawings, cabling technology

• Experience diagnosing, troubleshooting and resolving issues with hardware, installations and upgrades.

• Ability to identify, replace and explain the proper usage of electronic equipment and computer systems

• Skilled in installation, operation, repair and maintenance of electronic systems and equipment

• Strong interpersonal communications and team development skills

• Customer Service oriented with a strong work ethics committed to goal achievement

• Possess excellent verbal and written communication skills; Detailed oriented

EXPERIENCE

Senior Electronics and Computer Instructor

TESST College of Technology, Towson, MD April 1994 to July 2012

Served as a viable role model for students who are preparing for success in a career and to maintain a supportive and interactive classroom environment at all times teaching all disciplines of electronics and computer servicing. Provide a variety of simulated computer network and electronic troubles in a laboratory setting for students to gain real world troubleshooting resolution skills. Maintained student records, advised students about attendance and grades, tutor students in a variety of subjects. Assist in the development of new programs of study, student retention, and student re-entry programs.

Electronics Instructor

National Education Center - Temple School, Baltimore, MD June 1989 to April 1994

Provide quality delivery of assigned courses in digital electronics using the appropriate methods, including teaching, tutoring, and lecturing. Provide a variety of simulated electronic troubles in a laboratory setting for students to gain real world troubleshooting resolution skills. Evaluated and assisted in the resolution of student issues and problems, and ensure to take appropriate action to the satisfaction of the student and in compliance with the policies, procedures and legal requirements of the company and/or regulatory agencies.

Electronics Instructor

Computer Tech Institute, Baltimore, MD October 1987 to July 1989

Provide quality delivery of assigned courses using the appropriate methods, including teaching, tutoring, and lecturing major topic in digital electronics. Provide a variety of simulated electronic troubles in a laboratory setting for students to gain real world troubleshooting resolution skills. Maintained student records, advised students about attendance and grades, tutor students in a variety of subjects.

Electronics Technician

Rexnord, Inc, Baltimore, MD March 1985 to December 1988

Troubleshooting to the component level all customer service based equipment such as personal computers, environmental controlled devices, satellite receivers’ equipment, electronic exercise devices, and numerous microprocessor based government equipment, printed circuit board repairs, troubleshooting, microprocessor based equipment to component level and soldering.

Electronics Technician/Instructor

Medagila Engineering Company, Baltimore, MD October 1983 to December 1984

Troubleshooting to the component level microprocessor based equipment, soldering, assembly, and manufacturing of electronic equipment. Instructed college students employed at the company to analyze and solve electronic related problems.

EDUCATION

Information Systems and Technology – Currently Attending

Kaplan University

Computer Technology; Diploma

Arundel Institute of Technology

Computer and Electronics Technology; Diploma

Control Data Institute

Electronics Technology

Baltimore City Community College

CERTIFICATIONS

Certified C-TECH Fiber Optics Trainer, # 21-07-F-0603-01

CompTIA A+ Certification, #C39DTT3963

Certified C-TECH Copper Based Trainer, # 21-07-C-0603-01

FCC Radio and Telephone License

ACCOMPLISHMENTS

Distinguished Scholar Certificate

NEC VIP Employees Excellence Award

NEC Teacher of the Month Award

NEC Teacher of the Year Award

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