Customer Service Assistant

**** ******* ** • DETROIT, MICHIGAN *****

PHONE 313-***-**** • E-MAIL ******@*******.****.***

REBA LORET FUGGS

EDUCATION

University of Deusto, Spain

Study Abroad (Spanish Language and Culture Program)

 The studies emphasized in Spanish language, context and acquisition.

Grand Valley State University Allendale, Michigan

Bachelor of Arts (Graduated May 1, 2010)

 Spanish Major

 Criminal Justice Minor

LANGUAGES

English (native), Spanish (fluent)

WORK EXPERIENCE

January 20- May 2010 GVSU Housing Allendale, Michigan

Office Assistant

As an Officer Assistant, I assisted the Living Center Director by creating an organizational system, which assisted the director with time management, therefore creating an effective and more efficient office environment. I am proficient with the following software programs: Microsoft Word, Excel, Publisher, and PowerPoint. Other responsibilities include: data entry, copying, creating letters and other documents from a clear copy or rough draft, answering multiple telephone lines, scheduling appointments, and performing accounting/business calculations. I am a team player and I can also work independently. I am very task oriented and worked overtime to complete assigned task(s).

August 2007- May 2010 GVSU Housing Allendale, Michigan

Multicultural Assistant/ Desk Assistant

In this position I promoted diversity and awareness within my designated community as well

as on campus. I provided customer service for residents, sorted mail, answered phones,

transferred calls, data entry, completed incidents reports in detail, planned activities for

residents, and demonstrated the ability to work on a team and on my own. I utilized my

organizational skills to facilitate a pleasant and safe working environment. I possess a strong

work ethic, follow instructions, and have very good communication skills, therefore those

persons that I interacted with felt comfortable and relaxed.

May 2008- August 2008 Cheryl & Co. Riverview, Michigan

Receptionist

As the Receptionist for Cheryl & Co. beauty salon, my responsibilities consisted of: answering telephone calls, booking appointments, doing laundry, cleaning, and the sale of products and services. Another responsibility was the opening and closing of the business. I am extremely people oriented and versatile.

Community Service/Organizations

Sigma Delta Pi Member (National Hispanic Honorary Society) April 2010-Current

Manna Meals- August 2009-May 2010

I packed sack lunches for needy children attending Allendale Public schools. This service consisted of the

unpacking and organizing of all necessary materials, buying toys for the children during the holiday season, and the

delivery of those gifts.

International Mentorship Padnos International Center August 2009- May 2010

As a mentor I assisted four international students from Brazil, Spain, and Korea with the integration process into United States’ culture and living. Throughout the year, I kept in touch with them to check on their progress and arranged outings that were interesting and fun. I forged lifelong relationships with these students during our time together.

Drama Club/ Culinary Club- University of Deusto, Bilbao, Spain 2009

Black Student Union Member/ Public Relations Chair 2006-2008

Created advertisements for BSU activities and events for our campus, attended as many events as permitted by my academic schedule, and assisted in the making of important BSU decisions.

Contact this candidate