Customer Service Insurance
Resume:
Lydie Pierre
**** **** ******* **** *** *** Plantation FL 33317
**********@*****.***
Customer Service Receptionist Data Clerk
Summary of Qualifications
Ability to communicate effectively with customers, co-workers and management.
Committed to assistance and support of others while maintaining a cheerful and helpful attitude. Work well independently and with a team to achieve common goal. Can quickly learn and adapt to new environments. Typing, Windows, Microsoft Office, Word, Excel, Access, Word Perfect, and Lotus 123 skills. Extensive knowledge of office procedures and Data Entry. Excel in a fast paced, multi-tasking environment.
EXPERIENCE
The Watershed Addiction Treatment Center Inc. Delray Beach, FL
Medical biller 06/2010 to 03/2011
Presents accounts that require insurance appeals and follows up accordingly.
Ensures payment is received by the facility from third party commercial carriers and/or patients, and/or responsible parties, in a timely manner.
Accurately prepares and submits claims to third party commercial carriers and intermediaries according to facility, state, federal, and payer guidelines.
TeamHealth Plantation, FL
Patient Services Representative 06/2008 to 06/2009
Customer Service Representatives assist clients with balance inquiries, payment information, demographic updates general billing issues, insurance/ Medicaid updates, and other account related issues. performed tasks by utilizing the following systems: MedSuite, Imaging, Medifax, Excel, and Word IDX. Send claims to the insurance company, review and work daily correspondence received from patients. Process adjustment, settlement and refund as necessary. Handled client complaints in a professional and serious manner, process disputes by obtaining medical records. Review codes with coding department. Assist with account audits when necessary.
Broward Infusion Group Fort Lauderdale, FL
Medical Billing & Coding Specialist 06/2006 to 01/2008
Providing customer service to over 500 patients, verifying hospitalization insurance coverage computed patient’s benefits and compiled itemized hospital bills. Billing on UB-92, 04, and HCFA 1500 Electronic billing.
Verifying patient’s co-pays and deductibles, request and file refund, also file insurance with the correct
valves, units, tablets, and insulin from the physician’s prescriptions.
Bank Atlantic Sunrise, FL
Revenue/Recovery Specialist 02/2005 to 04/2006
Conferred with 500 customers by telephone to provide information about their outstanding balance accounts. Received and processed collection items such as checks draft and coupons presented to bank by customers Advising and reviewing overdraft accounts with customer and setting up payment plans another to bring accounts current.
Education
Keiser University/ Radiology Present
Florida Career College/ Billing & Coding Specialist 2007
Contact this candidate