Would love to work at home using my skills.
Resume:
Career Objective
Position that will utilize my strong people skills, organizational abilities, computer knowledge and business
experience.
Summary of Qualifications
I have excellent people skills. I enjoy working with people to assist and help any way I can. I have computer
knowledge that will assist an any office setting.
Work History
Dec 28, 2007 HR Block - Abilene, Texas
Customer Service Coordinator
setting appointments, office organization, answering phones,servicing clients
Jul 29, 2002 - Oct 25, 2007 Blue Cross and Blue Shield(HCSC Corp) - abilene, Texas
customer advocate examiner
I processed claims. I was a Customer service representative. I answered phones. I am qualified to handle
medicare claims, Coordination of benefits, Va claims. I have had training in COB, Medicare, Pricing, Jcode
pricing. I have hard and softphone skills. I can 10 key. Standard clerical duties I do have. I have been part of the
"buddy"system in which I assisted in Teaching others. I can research to determine correct processing of claims. I
also have experience with CPT's and ICD 9.
Mar 01, 1997 - Jul 11, 2002 walmart - abilene, Texas
customer service associate
Customer service desk. Interacted with customers on a daily basis. answered phones, looked up warranty
information, cashier, assisted in a supervisory capasity at times. Was trained in all departments except for
automotive and fabrics. 10 key, large volumes of money handling.
Mar 01, 1995 - May 01, 1996 Intergrated social services - abilene, Texas
home health care associate
assisted mentally challenged individual with every day living and tasks. Day and overnight.
Oct 01, 1992 - Sep 01, 1995 HEB - abilene, Texas
cashier
cashier.
Jan 01, 1991 - Mar 01, 1992 Roe and Kimberly Jones - abilene, Texas
Nanny
took care of infant and 2 yr old. Cleaned house, cooked food.
Education
Cisco Jr. College - abilene, Texas
Education Level: 1 year college, technical or vocational school
Graduated: No
Muhlenburg High - Laureldale, Pennsylvania
Education Level: High School Diploma/GED
Graduated: Yes
Training
TSTC
BLUE CHIP
To work inthe healthcare claims system w/blue cross blue shield
Status: Completed
Page 2 KIMBROUGH, ALISSA R
Training - Continued
TSTC
Coordination of Benefits
Certificate for Coordination of benefits for other insurance companies.
Status: Completed
Occupational Experience
Compensation, Benefits, and Job Analysis Specialists ( 6 yrs 0 mos )
1. Analyzes organizational, occupational, and industrial data to facilitate organizational
functions and provide technical information to business, industry, and government. 5 to 9 years
2. Determines need for and develops job analysis instruments and materials. 5 to 9 years
3. Evaluates and improves methods and techniques for selecting, promoting, evaluating,
and training workers. 5 to 9 years
4. Observes and interviews employees to collect job, organizational, and occupational
information. 5 to 9 years
5. Plans and develops curricula and materials for training programs and conducts
training. 5 to 9 years
6. Prepares reports, such as job descriptions, organization and flow charts, and career
path reports, to summarize job analysis information. 5 to 9 years
7. Prepares research results for publication in form of journals, books, manuals, and film. 5 to 9 years
8. Researches job and worker requirements, structural and functional relationships
among jobs and occupations, and occupational trends. 5 to 9 years
Healthcare Support Workers, All Other ( 5 yrs 3 mos )
Switchboard Operators, Including Answering Service ( 11 yrs 0 mos )
1. Date stamps and files messages. 5 to 9 years
2. Greets caller, furnishes information to caller or visitor, and relays calls. 10 to 14 years
3. Keeps records of calls placed and charges incurred, if any. 10 to 14 years
4. Operates communication system, such as telephone, switchboard, intercom, two-way
radio, or public address. 10 to 14 years
5. Performs clerical duties, such as typing, proofreading, accepting orders, scheduling
appointments, and sorting mail. 10 to 14 years
6. Places telephone calls as instructed. 10 to 14 years
7. Receives visitors and obtains name and nature of business. 10 to 14 years
8. Records messages, suggesting rewording for clarity and conciseness. 10 to 14 years
9. Relays and routes messages. 10 to 14 years
Billing, Posting, and Calculating Machine Operators ( 11 yrs 0 mos )
1. Bundles sorted documents to prepare those drawn on other banks for collection. 3 to 4 years
2. Calculates accounting and other numerical data, such as amounts customers owe,
sales totals, and inventory data, using calculating machine. 5 to 9 years
3. Manually sorts and lists items for proof or collection. 5 to 9 years
4. Observes operation of sorter to note document machine cannot read, and manually
records amount, using keyboard. 5 to 9 years
5. Posts totals to records and prepares bill or invoice to be sent to customers, using
billing machine. 5 to 9 years
6. Transcribes data from office records, using specified forms, billing machine, and
transcribing machine. 5 to 9 years
7. Transfers data from machine, such as encoding machine, to computer. 5 to 9 years
Page 3 KIMBROUGH, ALISSA R
Occupational Experience - Continued
Bookkeeping, Accounting, and Auditing Clerks ( 11 yrs 0 mos )
1. Compiles reports and tables to show statistics related to cash receipts, expenditures,
accounts payable and receivable, and profit and loss. 10 to 14 years
2. Complies with federal, state, and company policies, procedures, and regulations. 10 to 14 years
3. Debits or credits accounts. 10 to 14 years
4. Evaluates records for accuracy of balances, postings, calculations, and other records
pertaining to business or operating transactions and reconciles, or notes discrepancies. 5 to 9 years
5. Performs financial calculations such as amounts due, balances, discounts, equity, and
principal. 5 to 9 years
6. Processes negotiable instruments such as checks and vouchers. 10 to 14 years
7. Records financial transactions and other account information to update and maintain
accounting records. 15 to 19 years
8. Verifies balances and entries, calculations, and postings recorded by other workers. 10 to 14 years
Customer Service Representatives ( 11 yrs 0 mos )
Receptionists and Information Clerks ( 11 yrs 0 mos )
1. Analyzes data to determine answer to customer or public inquiry. 10 to 14 years
2. Answers telephone to schedule future appointments, provide information, or forward
call. 10 to 14 years
3. Calculates and quotes rates for tours, stocks, insurance policies, and other products
and services. 5 to 9 years
4. Collects and distributes messages for employees of organization. 10 to 14 years
5. Enrolls individuals to participate in programs, prepares lists, and notifies individuals of
acceptance in programs, and arranges and schedules space and equipment for
participants. 5 to 9 years
6. Files and maintains records. 10 to 14 years
7. Greets persons entering establishment, determines nature and purpose of visit, and
directs visitor to specific destination, or answers questions and provides information. 10 to 14 years
8. Hears and resolves complaints from customers and public. 10 to 14 years
9. Monitors facility to ensure compliance with regulations. 5 to 9 years
10. Operates telephone switchboard to receive incoming calls. 10 to 14 years
11. Performs duties such as taking care of plants and straightening magazines to
maintain lobby or reception area. 10 to 14 years
12. Provides information to public regarding tours, classes, workshops, and other
programs. 5 to 9 years
13. Receives payment and records receipts for services. 10 to 14 years
14. Records, compiles, enters, and retrieves information, by hand or using computer. 10 to 14 years
15. Registers visitors of public facility, such as national park or military base, collects
fees, explains regulations, and assigns sites. Training only
16. Transmits information or documents to customer, using computer, mail, or facsimile. 10 to 14 years
17. Types memos, correspondence, travel vouchers, or other documents. 10 to 14 years
Information and Record Clerks, All Other ( 11 yrs 0 mos )
Page 4 KIMBROUGH, ALISSA R
Occupational Experience - Continued
Medical Secretaries ( 5 yrs 3 mos )
1. Answers telephone and directs call to appropriate staff. 3 to 4 years
2. Compiles and records medical charts, reports, and correspondence, using typewriter
or personal computer. 5 to 9 years
3. Greets visitors, ascertains purpose of visits, and directs to appropriate staff. 5 to 9 years
4. Schedules patient diagnostic appointments and medical consultations. Less than 1 year
Secretaries, Except Legal, Medical, and Executive ( 11 yrs 0 mos )
1. Answers routine correspondence. 10 to 14 years
2. Answers telephone and gives information to callers, takes messages, or transfers calls
to appropriate individuals. 10 to 14 years
3. Arranges travel schedules and reservations. Less than 1 year
4. Collects and disburses funds from cash account and keeps records. 10 to 14 years
5. Compiles and maintains lists and records, using typewriter or computer. 10 to 14 years
6. Compiles and types statistical reports, using typewriter or computer. 5 to 9 years
7. Composes and distributes meeting notes, correspondence, and reports. 5 to 9 years
8. Files correspondence and other records. 10 to 14 years
9. Greets and welcomes visitors, determines nature of business, and conducts visitors to
employer or appropriate person. 10 to 14 years
10. Locates and attaches appropriate file to incoming correspondence requiring reply. 10 to 14 years
11. Mails newsletters, promotional material and other information. 10 to 14 years
12. Maintains calendar and coordinates conferences and meetings. 10 to 14 years
13. Makes copies of correspondence and other printed matter. 10 to 14 years
14. Opens incoming mail and routes mail to appropriate individuals. 10 to 14 years
15. Orders and dispenses supplies. 10 to 14 years
16. Prepares and mails checks. 10 to 14 years
17. Provides customer services such as, order placement and account information. 10 to 14 years
18. Records and types minutes of meetings, using typewriter or computer. 5 to 9 years
19. Schedules appointments. 10 to 14 years
20. Takes dictation in shorthand or by machine and transcribes information. Less than 1 year
Data Entry Keyers ( 11 yrs 0 mos )
1. Compares data entered with source documents. 10 to 14 years
2. Compiles, sorts, and verifies accuracy of data to be entered. 10 to 14 years
3. Deletes incorrectly entered data. 10 to 14 years
4. Enters data from source documents into computer or onto tape or disk for subsequent
entry, using keyboard or scanning device. 5 to 9 years
5. Files completed documents. 10 to 14 years
6. Keeps record of completed work. 10 to 14 years
7. Loads machine with required input or output media, such as paper, cards, disk, tape or
Braille media. 10 to 14 years
8. Re-enters data in verification format to detect errors. 10 to 14 years
9. Selects materials needed to complete work assignment. 10 to 14 years
Page 5 KIMBROUGH, ALISSA R
Occupational Experience - Continued
Word Processors and Typists ( 11 yrs 0 mos )
1. Addresses envelopes or prepares envelope labels, using typewriter or computer. 5 to 9 years
2. Adjusts settings for format, page layout, line spacing, and other style requirements. 5 to 9 years
3. Answers telephone. 10 to 14 years
4. Checks completed work for spelling, grammar, punctuation, and format. 10 to 14 years
5. Collates pages of reports and other documents prepared. 3 to 4 years
6. Computes and verifies totals on report forms, requisitions, or bills, using adding
machine or calculator. 10 to 14 years
7. Files and stores completed documents. 10 to 14 years
8. Gathers and arranges material to be typed, following instructions. 10 to 14 years
9. Keeps records of work performed. 5 to 9 years
10. Operates duplicating machine. 10 to 14 years
11. Prints and makes copy of work. 10 to 14 years
12. Sorts and distributes mail. 5 to 9 years
13. Stores completed documents on computer hard drive or data storage medium, such
as disk. 5 to 9 years
14. Transmits work electronically to other locations. 3 to 4 years
15. Types from rough draft, corrected copy, or previous version displayed on screen,
using computer or typewriter. 5 to 9 years
16. Uses data entry device, such as optical scanner, to input data into computer for
revision or editing. Less than 1 year
Insurance Claims and Policy Processing Clerks ( 5 yrs 3 mos )
Insurance Claims Clerks ( 5 yrs 3 mos )
1. Calculates amount of claim. 5 to 9 years
2. Contacts insured or other involved persons for missing information. 5 to 9 years
3. Posts or attaches information to claim file. 5 to 9 years
4. Prepares and reviews insurance-claim forms and related documents for completeness. 5 to 9 years
5. Reviews insurance policy to determine coverage. 5 to 9 years
6. Transmits claims for payment or further investigation. 5 to 9 years
Office and Administrative Support Workers, All Other ( 11 yrs 0 mos )
Computer Skills
Typing Speed: 60 Words Per Minute
Apple/Macintosh Computers
Data Entry Terminal (SVT, Mainframe Terminal, etc)
EMail Software (Outlook, etc)
Internet Browser (Netscape, IE, etc)
Networking/Lan Software (Novell, etc)
Peripheral Devices (Scanners, Printers, etc)
Personal Computers
Spreadsheet Software (Lotus, Excel, etc)
Word Processing Software (MS Word, etc)
Additional Computer Skills: I do have personal computer at home. I worked w/ lotus notes and Novell. Bluechip wordproccessing and others.
Language Skills
English - Excellent ( Read Write Speak )
Page 6 KIMBROUGH, ALISSA R
Additional Skills
experience with office setting skills.
Driver's License
Class C - Standard Driver's License
Texas
References
Shamika Bottom
Supervisor
Blue Cross and Blue Shield
*****.*********@*****.***
TJ Wilson
friend/ex coworker
Blue Cross and Blue Shield
*********@*****.***
Esmeralda De La Cruz
CAE/friend/ex coworker
Blue Cross and Blue Shield
*************@*****.***
Melinda Meador
friend
*************@*****.***
Stevie Tennison
CAE/friend/ex coworker
Blue Cross Blue Shield
************@*******.***
Jason Anderson
friend/excoworker
Blue Cross Blue Shield
*****************@*****.***
Carla Chandler
friend
*******@*******.***
Contact this candidate