STEPHANIE

STEPHANIE PIGOTT

**** **** ****** · Bogalusa, LA 70427 · *******************@*****.*** · 225-***-****(cell) / 985-***-**** (home)

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OBJECTIVE

Obtain a challenging position that utilizes my abilities developed through my experience and education with the opportunity for professional growth based on performance.

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EDUCATION

Bachelor of Science in Electronics Engineering Technology

SOUTHERN UNIVERSITY A&M COLLEGE – Baton Rouge, LA

Degree Awarded: December 07, 2007

Masters of Business Administration

SOUTHERN UNIVERSITY A&M COLLEGE – Baton Rouge, LA

Expected Graduation Date: May 2011

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PROFESSIONAL EXPERIENCE

Flextronics – Baton Rouge, LA (07/2008 to 10/2009)

Customer Service/Wireless Technician

· Provided customers with technical support to resolve any hardware or software anomalies and maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.

· Quickly and effectively solve customer challenges due to lack of knowledge of product.

· Follow manufacturer’s instructions for replacing cosmetically defective parts with new parts.

· Apply new ESN numbers to customer’s accounts as needed as well as entering data into to computer system and recommended to customers the changes that need to be made in the personal operation of the wireless device and explain to them to how to prevent user error malfunctions.

· Nominated for front runner award numerous times for offering customer service and for my great knowledge of all products.

Dillard’s Department Store – Baton Rouge, LA (11/2006 to 07/2008)

Customer Service Representative/Sales Associate

· Managed cashiering activities in areas of purchasing, returns, exchanges, and enforced store policies.

· Responded to customer inquiries and provided standard and discounted pricing information.

· Assisted in all aspects of merchandising, window displays, and stocking and promoted the introduction of new products/product mix to identify high end/low end markets.

· I also had to open and close cash registers which included counting money in the register, separate charge slips, coupons, and exchange vouchers, and sometimes making deposits at the cash office.

West Corporation - Baton Rouge, LA (06/2005 to 11/2006)

Customer Support Specialist / Call Center Representaive

· Provided quality and accurate information to customers over the phone for a major financial group and processed credit card applications. Also served as team lead over major financial line group

· Resolved and input provider/client requests into tracking system according to established guidelines while overseeing customer service agents.

· Provided customer satisfaction to both internal and external customers and I strived to continuously improve service deliveries and secured numerous company awards for the delivery of exceptional customer service and exceeding conversion requirements.

John B. Cade Library – Baton Rouge, LA (08/2000 – 05/2004)

Administrative Assistant

· Responsible for clerical duties such as preparing invoices, reports, memos, letters, financial statements and other documents. Also answered all incoming calls and faxes and set up new client files.

· Conduct internet research and manually and electronically stored office information for quick and easy retrieval.

· Open, sort, and distribute correspondence including faxes and e-mails and manually and electronically stored office information for quick and easy retrieval.

· Proficiently expert at using equipment such as computers, fax machines, copiers, scanners, telephones, and audio-visual equipment. Expert in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Internet Explorer, Microsoft Office

REFERENCES AVAILABLE UPON REQUEST

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