Computer Operator/ data entry
Resume:
LORRAINE CHRISTIAN
MT. VERNON, NY 10550
914-***-**** (CELL)
**************@*****.***
Objective:
To obtain a computer operator/help desk position in a well known IT industry in order to utilize my motivation and skills
Education:
Associate in Applied Sciences, Bronx Community College, 1988
Skills:
Software: Microsoft Word, Corel WordPerfect ,Star V.17.1, HBOC Series V.5.1, Windows XP, Terminal Server Edition SMS
Hardware: Aviion 20,000, AS/400 e series, NCD 200
Mount Vernon Hospital, Mt. Vernon, NY Sept. 2000-Present
Computer Operations Liasion for SSMC
Experience using help desk skills in an Information Technology Department
Utilize Tech Excel and CA Service Desk Manager to log and document all support calls
Provided communications and liaised between data center and department for conflict resolution
Implemented and trained new candidates on the daily workflow of operations and support calls
Provided support for PC related hardware and software questions
Experience trouble shooting and maintaining NCD’s
Responsible for all daily operations of Information Technology Department at remote facility including system back-ups, library save, creating journal tapes, generating and distributing reports for all departments and processing patient bills
Maintain help desk and provide software and hardware support for all clients using AS/400, NCD’s Windows NT, Star Clinical and SMS software
Configure and install software and hardware for PC users within the facility
Maintain network’s cabling and rack configuration
Printer troubleshooting
Sound Shore Medical Center April 1999-Sept. 2000
Clinical System Analyst
Authorized and assigned security codes to users enabling access to hospital’s clinical system
Created and assigned user profile for Windows NT users
Trained medical staff and ancillary departments on system software
Provided software applications support for all users
Updated and maintained physician’s information/files within the system
Responsible for recording and reporting all program errors affecting clinical system users
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