Client Relationship Manager / Project Manager
Resume:
Valerie Bull
Rock Hill, SC *9732
**************@*****.***
Experience:
ESP Systems: Charlotte, NC
March 2007 – present
Senior Client Service Manager
Responsible for all client relationships for a wireless start-up company touching over a million restaurant guests a day
• Coordinated all aspects of implementation of ESP’s solution in over 60 restaurants including sales, pre-rollout planning, logistics, training, installation, and support
• Oversaw client support including scheduling and evaluation for a team of 10 support personnel
• Evaluated the profitability of new products to make recommendations to senior executive team
• Served as the main company contact for all levels of client relationships including C-level staff, multi-unit managers, and restaurant personnel
• Executed ESP’s rollout of the popular reporting feature Served as the project manager from initial design to full implementation and client customization
• Acted as liaison between clients and hardware and software engineers
• Completed sales demonstrations and potential client presentations
Applebee’s, Charlotte, NC
July 2001- March 2007
Training General Manager May 2005- March 2007
• Oversee the training program for new managers for Applebee’s
• Facilitate weekly conference call for Training General Managers across the company
• Cooperated in the hiring process for new managers
• Achieved 700 Club Award for two consecutive operations assessments through Applebee’ s International
• Achieved 100% Ecosure: Independent sanitation and safety audit
• Awarded President’s Honor Roll for quarterly sales growth and cost control
• Attended Applebee’s International Leadership Institute for future Area Directors
• Facilitated regional rollout meetings for new training and food campaigns
General Manager October 2003- May 2005
• Oversee the operation of a restaurant generating over $1.8 million revenue
• Manage the operating budgets of an Applebee’s restaurant including labor, cost of sales, repair and maintenance
Paramount’s Carowinds, Charlotte, NC
February 1995 – July 2001
Seasonal Operations Manager
• Responsible for the overall daily operation of twelve theme park restaurants
• Oversaw the opening and operation of the park’s first franchised restaurants including Taco Bell, Subway and Baskin Robbins
• Managed a staff including 4 area managers, 2 managers, and over 100 seasonal associates
• Maintained full-time schedule while attending high school and college
Education: Bachelor of Arts, Business Administration June 2001
Furman University, Greenville, South Carolina
Cum Laude, GPA 3.925 in major
Received Herman Hipp Scholarship for working business students
Computer Proficiencies: MS Office Suite (Word, Excel, Powerpoint, Outlook), Sharepoint, Salesforce.com, RightNow Customer Relationship Management Software, Zoho Customer Relationship Management Software
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