Customer Service Project

Michael A. Gilliam

**** ********** ****** 615-***-****

Antioch, TN 37013 **********@*****.***

Dependable and professional recent Engineering college graduate seeking

career in the field with opportunity to provide community service and meet

civil needs through development and improvement. Education includes

comprehensive training and education in the conception, planning, design,

construction, operation and maintenance of civil projects, including

building structures, facilities, transportation, pipelines, water /sewage

systems, etc.

KEY Qualifications

. Technical Savvy: Proficient in numerous computer applications, including

Microsoft Office, Visio, InfoPath, Project, QM for Windows, and Adobe

with the capacity to navigate the Internet to perform thorough research.

. Problem Solver: Keen analytical skills to readily identify potential

issues and apply appropriate corrective and preventive actions to ensure

limited downtime and continuous quality.

. Engineering Skills: Ability to utilize fundamental engineering

principles and tools involved in producing technical plans, blueprints,

drawings, and models in the design and management of infrastructure

projects.

. Civil Engineering Knowledge: Comprehensive understanding of

contemporary, societal and global issues as they impact the design and

management of infrastructure.

. Project Management: Effective time management skills to organize and

prioritize multiple projects in a fast-paced environment to meet

stringent deadlines.

. Professional Affiliations: Member of the American Society of Civil

Engineers (ACSE), the Order of Engineers, and the National Society for

Black Engineers (NSBE).

. Work Ethic: Solid work ethic with a reputation of being a loyal,

dedicated and trustworthy employee.

EDUCATION

UNIVERSITY OF TENNESSEE AT CHATTANOOGA 2010

Bachelor of Science - Engineering

. Senior Project - Intermodal Transit Center (ITC) for city of Chattanooga.

Worked with team to design centralized transit facility to provide

travelers with access to a variety of transportation modes. Initial

assessment included identifying five suitable locations and performing

evaluations to determine final three sites to study in depth. Research

covered site pros and cons, project cost estimates, land pricing, traffic

flow, and auto cad design. The final location was determined using a

level 2 Matrix.

PROFESSIONAL EXPERIENCE

JOHNSON CONTROLS

Production Technician

01/12-Present

. Check standard operating procedure to determine required assembly,

quality checks and any special options

. Assemble components by examining connections for correct fit

. Resolves assembly and packing problems

NISSAN 07/11 - 09/11

Line Tech (laid off)

. Install vehicle headliner, sun visor, gas tank, horn, filterneck, VIN

label, knee brace and partial shelf.

VOLKSWAGON GROUP OF AMERICA, INC. 10/10 - 01/11

Industrial Cleaner (laid off)

. Cleaned industrial machines including paint booths, structural members

and various other plant machinery

. Installed plastic protective sheeting robots

THE RUSH 05/08 - 05/11

Front Desk Clerk (part-time)

. Provide customer service to members and guests, including assisting

with check in and check out procedures

. Assist sales personnel in helping customers with selection and

purchase of products and services

. Maintain fitness complex floor area as necessary, including arranging

equipment, weights, machines, etc.

ON-DEMAND 01/08 - 12/08

Caretaker

. Provided temporary care for clientele, including elderly, disabled,

and physically challenged individuals

. Assisted patients daily in maintaining personal hygiene, dressing,

eating meals, and keeping appointments

. Oversaw client medications and ensured such were administered on time

and correctly

DELL COMPUTER 05/03 - 08/03

Material Handler

. Located, picked, and packed parts for customer orders

. Assembled items, as necessary, before sending to shipping department

for shipment

. Scanned inventory items to ensure accuracy in locations, counts, etc.

Excellent References Available Upon Request

Contact this candidate