Principal Consultant

Resume

David A. Finley

** ********** *****, ***********, ** 19320

Office: 610-***-**** / Mobile: 610-***-**** / Email: ***********@*******.***

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Summary

Highly competent communicator, consultant, trainer, and leader with extensive skills and knowledge related to improving people and organizational performance. Establishes and sustains effective and enduring client and team relationships. Achieves measurable results such as improved client and employee satisfaction and retention, greater productivity, and increased profitability. Leverages extensive business and technology acumen. Global experience – China, Mexico, Brazil, Spain, Singapore, Australia, Korea, Japan, Thailand, Germany, Taiwan, England, Germany, Italy, India, and New Zealand.

Skill/Knowledge Summary

Facilitation – Certified Trainer. Webinars and Coaching. Taught courses on Hardware/Software, Leadership, Sales, Presentation, Instructional Systems Design, Mortgage Processing, Asset Allocation, Teambuilding, Employee Orientation, Understanding and Managing Behaviors, Communication, Interpersonal Skills, Listening, Diversity, Relationship Management, Consulting, Customer Service, Basic Math, Office Skills, Supervision, Coaching/Mentoring, DiSC, Software, Technology, and Process Improvement.

Instructional Design – MS in Instructional Design. Knowledgeable designer/developer of 150 Hardware/Software Programs and 75 Soft/Core Skill Programs. Curriculums: Employee Orientation, Customer Service, Sales, End-User, Support, Technology Implementation (ERP, Supply Chain, CRM), Project Team, and Change. Global implementations. Delivery Mediums: facilitated, self-study, webcast, eLearning, mLearning, CBT, and LMS. Conducted Needs Assessments, Front-End Analysis, and Competency Alignment. Implemented Evaluation Levels 1 through 4.

Consulting – Hands-on OD/Training/HPT consultant with experience related to Human Performance, Change, Organizational Development, Training/Learning, Support, Business Process Redesign, Technology Implementations, Documentation, Communication, Project Team Development, Assessment, and Evaluation Levels 1 to 4, Sales, ROI and P&L.

Leadership/Management – Experienced leader with tactical and strategic experience on issues related to human and organizational performance improvement. Led training centers and training teams (2 to 30) that focused on catalog defined content, Design and Development Groups (2 to 15) that produced and customized courses, Project Teams (5 to 65), Projects (ERP, Software, Supply Chain, CRM, LMS), and Sales Teams. Oversaw $180 million enterprise wide technology implementations. Conducted vendor selection and management. Established and oversaw budget, ROI and P&L.

Communication – MS in Communication. Analyzed audiences, identified stakeholders and their expectations, defined communication channels, developed communication plans and strategies, wrote and reviewed articles, prepared presentations, coached presenters, conducted small and large group sessions, organized meetings and events, produced television and radio commercials, established, led, and worked with teams, analyzed results.

Chronological Summary

P/O Performance +, Principal 9/1996 - 9/1997

55 Netherwood Drive 10/2005 - Present

Coatesville, Pennsylvania 19320

1996-1997 – Project lead - moved Citibank’s $8 billion Global Loan Servicing operation from Long Island City, NY to Wilmington, DE. Designed and developed business process manuals, end-user training, and new employee orientation.

2005 - Present – Individual and organizational performance improvement on a global basis. Course design, development, and facilitation – many topics via classroom, webinar, coaching, and mentoring including decision making, negotiations, presentation skills, train-the-trainer, business writing, financial planning, leadership, and supervision. Consult on on-boarding, business development, change management to include project management, proposal development and management, HPT, and OD. Profiles International Strategic Business Partner and Award Winning Inscape Publishing Distributor.

Resume

David A. Finley

55 Netherwood Drive, Coatesville, PA 19320

Office: 610-***-**** / Mobile: 610-***-**** / Email: ***********@*******.***

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Accenture, Consulting Manager 10/2004 – 10/2005

Philadelphia, PA 19107

Led workforce readiness efforts at several pharmaceutical and health care industries. Developed and executed training strategy for electronic data capture. Developed training strategies and content for closed loop promotion. Consulted on development and implementation of training related to major process and technology changes in a health care services organization. Structured sales force feedback survey. Training lead for NASA supply chain project targeting 12,000 employees. Change Management Lead for internal contractor procurement project focused on saving Accenture $150M.

The Lausanne Institute, Inc., Director of Business Development 5/2003 – 10/2004

109 Knoxlyn Farms Drive

Kennett Square, PA 19348

Delivered training on behavior management, team building, basic skills, leadership, and communication. Increased private sector sales, expanded the offering, selected alternative delivery options and vendors, and designed and developed new programs. Successfully completed special project related to Advanced Mortgage training project for Bank of America.

RCTaylor & Associates, Inc., Consultant 9/2000 – 5/2003

1380 Wilmington Pike

West Chester, Pennsylvania 19382

Conducted outside sales, business development, relationship maintenance, training/facilitation, evaluation, and design and development of organizational improvement solutions.

Oracle Corporation, Managing Principal 8/1997 – 9/2000

Oracle University’s Organizational Change Management Practice

500 Oracle Parkway

Redwood Shores, California 94065

Led organizational change, change management, and end-user training and support efforts for complex solution implementations in manufacturing, services, financial, and government. Conducted sales calls, marketing efforts, project leadership, needs assessment, HPT consulting, and demonstration/presentation of business solutions. Provided pre- and post-sales support, and client relationship management.

Unisys Corporation, Various Positions 10/1984 - 9/1996

Township Line & Union Meeting Roads

Unisys Way

Blue Bell Pennsylvania 19424

1984 until 1991: Internal consultant/instructional designer. 1991: Joined Unisys Consulting and worked with client leadership at all levels and implementation teams to improve organizational and personal performance improvement and demonstrated and presented business solutions to customers. Other roles included sales, marketing, leadership, and financial sector performance consultant.. 1994: Joined Worldwide Customer Education and managed customer education centers. 1996: Joined Marketing Incubator. Conducted business analysis, prepared business plans, and participated in trade and technology shows. One business plan structured the world’s largest virtual technical training company with projected revenues of $800M.

Education

• MS Communication/Instructional Design, Clarion University of Pennsylvania, 1984

• BS Communication, Clarion University of Pennsylvania, 1982

• ABA Business Administration/Accounting, Pennsylvania State University, 1980

• Certificates:

• Certified Trainer, International Board of Certified Trainers

• Management, Pennsylvania State University

• Project Management, Pennsylvania State University

• Inscape Publishing Personal Profile System (DiSC) and other Profiles and Assessments

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