Customer Service Quality Control

Daniel Avila

**** ******* ***** *****

Unit ***

Falls Church, VA 22044

Phone: 571-***-****

Cell: 571-***-****

E-Mail: *.*******@*****.***

Summary

Lawn Care Specialist with 10 years experience. Areas of expertise include application of herbicides and pesticides

Skills

Internet research

Managing small crews (6 crew members)

Extensive experience with [tools of trade]

Dependable independent worker

Clean D.O.T.

Customer service skills

English/Spanish fluently

Hand/power tools

Utilizing scanner systems

Solid independent worker

Basic computer skills

Basic math skills

Customer service experience

Direct labor crew training

Equipment problem resolution

Strong mechanical skills

Team player

Manual labor skills

Strong written and verbal communication skills

Driving commercial vehicles

Manual labor skills

Flexible work schedule

Power tools

Production line/assembly line forklift experience

Accomplishments

Documentation

Reported and documented unsafe conditions, equipment and/or injury.

Equipment Maintenance

Performed routine maintenance on equipment on as-needed basis.

Inspection

Daily D.O.T.inspections of vehicles and equipment.

Quality Control

Identified and moved empty and broken pallets to proper areas.

Adhered to quality control procedures and documented quality checks.

Machine Repair

Detected machine malfunctions and problem-solved accordingly.

Repaired, maintained and replaced parts.

Landscaping:

Maintain landscaping in Arlington National Cemetery

Also maintain Federal Government properties in Langley, VA

Experience

March 1997 to June 2007

Trugreen Lawn care Sterling, Virginia

Route Manager/ Lawn Specialist

Maintain over 500 properties from residential to commercial. Trouble shoot problems as needed. Provide customer satisfaction.

Educate on treatment and proper application of material. Follow all local, state, and government EPA regulations.

Attended monthly safety meetings to ensure machine operation safety protocoles. Accurately read, understand, and carry out written instructions.

Picked, packed, received, and restocked products with forklift, lift truck and stock picker.

Education and Training

EPA standards of proper application of liquid and granular materials.

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