Customer Service Project Manager

p.o.box **** pago pago, as *****

684-***-****/***-1969

*********@*****.***

VALERIE SAUNI-FAUTANU

objective

To obtain a career opportunity with a company where I can apply my diversified background knowledge and skills as well as further my professional development and competitiveness

SKILLS

Can type 45-50 wpm

Computer Literate, MS Word, Excel and Power Point

5500/6000 kspm

Professional phone and personal etiquettes

Ability to work well with people and/or with minimal or no supervision

Excellent verbal and written communication skills

Detail oriented and excellent time management skills

Work experience

07/2011 to 3/2012 ASPA Pago Pago, AS

Customer Service Representative

Customer account inqueries

Customer payments and adjustments

Account adjustments

General office

Daily cash verification and deposits

02/2010to 07/2010 Census 2010 Pago Pago, AS

Field Operations Supervisor-Eastern District

Supervised more than fifty people

Conduct training for field staff

Planning and implementing field operation

Review and ensure quality of information collected adheres with federal guidelines

Problem solving issues involving families and staff

Weekly status report on project development

Successfully completed Eastern district assignment according to deadline

Assigned to assist other districts

Reassigned to Clean Up and Follow up phases

Ensure all necessary federal forms required were filled out and submitted to Census Advisor

Payroll and Timesheets

08/2007 to 12/2007 Bank of Hawaii Pago Pago, AS

Teller-Part time

Check cashing, wire transfers, deposit, safety deposit, money exchange

Vault and ATM verification

General office maintenance

Food stamp processing, statement processing, customer service and account inquiries

02/2007 to 08/2007 Sadie’s by the Sea Pago Pago, AS

Night Auditor/Receptionist

Run nightly guest billing

Daily cash handling, phone and internet reservations, customer service

Account collections

General office tasks-filing, fax, forms, orders,

01/2005 to 08/2005 Cape Fear Valley Medical North Carolina

Benefits Clerk/Data Entry

Pull patient benefits information and forward to insurance companies for payment

Patient inquiries on insurance eligibilities

Enter patient demographics and insurance information

General office-phones, filing, fax and inquiries

12/2003 to 01/2005 Human and Social Services Pago Pago, AS

Administrative Assistant

General Office

Assist with service government service directory

Contact person between council members and social services

Assist project manager with council and grant issues

Ensure constant steady flow of information between council members, project manager and government agencies

11/2003 to 06/2004 Trans-Pacific Enterprises Pago Pago, AS

Aloha Airlines-Lead Customer Service Rep/Grounds Security Agent

Passenger Check In

Supervise Check In counter and agents (6)

Cash handling

Ensure flight release from Pago Pago to US immigration

Assist with boarding

Secure Aircraft and ensure safety upon landing and departure

Reservations and general office maintenance

Agent training

03/2002 to 9/2003 Radiology Associates,Inc Honolulu, HI

Benefits Billing Clerk

Sort and input patient demographics

Send patient services to insurance companies for payment

Service and payment adjustments

Maintained new clinic account and hit monthly goal of $1 million of insurance input

General office

01/2001 to 03/2002 Kelly Services Honolulu, HI

Field Service Agent

Assigned to various locations by staffing agency

Office Assistant for Northwestern Mutual financial Network dba Thomas McTigue

Data Entry for First Hawaiian Call Center

Office assistant with Whirlpool Quality Express

Sales and Marketing representative for Sprint PCS and Long distance

10/2000 to 12/2000 LBJ Medical Center Pago Pago, AS

Ward Clerk

Assist with patient files

Answer phones and general office maintenance

11/1999 to 09/2000 Census 2000 Pago Pago, AS

Administrative Assistant

General office

Set up and facilitate field training

Timekeeper for management staff

Office Purchase and ensure vendor payments

Data entry,budget tracking and adjustments

Receive incoming correspondences and review outgoing to ensure Bureau standards adherence

Assist Census Advisor and Assistant Area Manager

Ensure flow of information between staff is constant and accurate

01/1999 to 10/1999 City Mill, Ltd Mililani, HI

Office Assistant

General office

Verify cashier’s cash in and out

Assist managers with shift change and scheduling

Cash handling

02/1998 to 01/1999 Red Lobster Waikiki, HI

Hostess

Greet and seat people

Phone reservations and customer service

Assist with dining room and orders

Party planning and set up

9/1997 to 06/1998 Hawaii Pacific University Honolulu, HI

Clerk-Registrar’s Office

File and pull student files for faculty

Assist in registration and orientation

Assist students with missing information

Answer phones, fax, make copies and alphabetizing

education

09/96 to 12/98 Hawaii Pacific University Hawaii

Pending Bachelor of Science in Political Science (pending-Student loans)

08/94 to 05/96 Chaminade University Hawaii

Transfer

09/91 to 06/94 Faga’itua High School Pago Pago

Diploma General Education

Graduated with honors-Milton de Mellow Chapter-NHS, Presidential Award, Government Scholarship Recipient,

Junior Statesman to Stanford University

American Samoa Rotary Representative to Exchange program in Australia

affiliations

Family Readiness Group Member 100th Battalion, 442nd Infantry Charlie Company Army Reserve Unit -Pago Pago

United Samoan Organization (USO) member-Hawaii Pacific University chapter

Faga’itua Alumni Association

Hawaii Pacific University Alumni Association

Extracurricular activities

Choir and youth sponsored activities

LANGUAGES

Excellent communications skills in both English and Samoan

REFERENCES

Alex Zodiacal, LCOM/Finance Manager DOC 633-5155

Philo Jennings Jr, Deputy Director of Education 254-3213

Vai Filiga, Deputy Director Election Office 699-3570

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