Customer Service Assistant

ROBERT RIVERA

**** *********** ******* *** ***** Bronx, N.y, 10453, United States 1(646) -812-4721 **************@*****.***

PROFESSIONAL EXPERIENCE

ASPIRA B.E.A.M 10, BRONX, N.Y, UNITED STATES

Assistant/Tutor, July 2004 - August 2006

Monitor student performance or assist students in academic environments, such as classrooms, laboratories, or computing centers.

Travel to students' homes, libraries, or schools to conduct tutoring sessions.

Take class attendance and maintain attendance records.

Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.

Organize and supervise games and other recreational activities to promote physical, mental, and social development.

Provide private instruction to individual or small groups of students to improve academic performance, improve occupational skills, or prepare for academic or occupational tests.

Develop teaching or training materials, such as handouts, study materials, or quizzes.

Assist in bus loading and unloading.

HERSHEY'S TIMESQUARE, N.Y, N.Y, UNITED STATES

Sales associate/Merchandiser, February 2008 - April 2009

Resolve customer complaints.

Request information or assistance using paging systems.

Issue receipts, refunds, credits, or change due to customers.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Answer customers' questions, and provide information on procedures or policies.

Stock shelves, and mark prices on shelves and items.

Sell tickets and other items to customers.

Maintain clean and orderly checkout areas.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Process merchandise returns and exchanges.

Greet customers entering establishments.

KINGSBRIDGE HEIGHTS REHABILITATION AND CARE CENTER, BRONX, N.Y, UNITED STATES

Smoke Monitor/Lobby Attendant, April 2010 - April 2011

Assisted residents with disabilities.

Maintained a clean area for the residents to sit and enjoy their time.

Monitored residents while they smoke their cigarettes to assure their safety.

Answered calls and monitored video surveillance.

Made sure everything was closed after shift was over.

Welcomed guest and made sure they sign in when they arrive.

JESUS MARMOLEJOS CONSTRUCTION AND PAINTING IN GENERAL, BRONX, N.Y, UNITED STATES

Assistant, April 2011 - Present

Assist with plumbing, plastering, general construction, electricity and more.

Help carry over weight objects.

Assist with remodeling apartments.

Assist with materials needed if asked too.

Responsible for keeping area clean.

Repaint rooms.

EDUCATION

URBAN ASSEMBLY ACADEMY OF HISTORY AND CITIZENSHIP FOR YOUNG MEN, BRONX, N.Y, UNITED STATES

ADDITIONAL SKILLS

Skilled in Microsoft Office (Word, Outlook, Excel, PowerPoint).

Excellent customer service skills.

Speak Spanish fluently.

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