Janie C. Pence 619-***-**** - Cell

Human Resources / Office Manager

Profile Summary Dedicated HR professional with 20 years experience managing a full spectrum of human resources programs, services, and functions. Strong command of employment law, compliance issues, and benefit administration

Proven success introducing process improvements, recruitment programs, staff development initiatives driving corporate goal attainment. Able to resolve conflicts and negotiate win-win outcomes.

Key Skills • HR Generalist Affairs

• Benefits / Payroll Administration

• HRMS Database Administration

• Program & Event Management

• Labor / Employee Relations

• HR Policies & Procedures

• Team / Morale Building

• Skilled at leading and working within a team to produce results that promote organizational goals.

• Legal Issues and Compliance (ADA, EEO, FMLA, FLSA)

• Confidential Record Keeping

• Mediation/Dispute Resolution

• Disciplinary Procedures

• Employee Development and Training

• COBRA/HIPPA Administration

• Employee Counseling

Experience Successfully managed a broad range of HR functions for fast growing companies for up to 2200+ employees, benefits/401(k) plan, HRMS database, personnel file management, HR policy development, employee screening/hiring/orientation, and staff training/development programs, and administered compensation.

Outcomes:

• Developed comprehensive and strategic policies and procedures resulting in improved employee relations.

• Negotiated, developed and administered all employee benefit programs, including Health/Dental/Life/AD&D/LTD/STD/401(k) plans with significant savings to company.

• Implemented and managed HRMS that provided a single-source, employee-information database used extensively by HR Department and senior executives.

• Processed all new-hire, leave, termination and payroll paperwork ensuring 100% compliance with various laws and regulatory mandates and serving primary contact person answering management/staff questions on same.

• Researched, developed curriculum for, and conducted HR department training covering federal/state employment laws, payroll regulations, FLSA/ADA policies, and background check procedures.

Employment

History 2010 -2011

2005 – 2010

2002 – 2005

1994 – 2002

1987 - 1994 Qualcomm (Contractor)

ACC Consumer Finance, LLC

Flores Financial Services

Household International/HSBC

GE Capital Benefit Analyst

HR Manager

Benefits Administrator

HR Manager

Benefits Administrator

References Rocco Fabiano – President/Firethorn, Sr. VP Qualcomm, /Prev. Executive Group Director, HSBC (Household International,) former President, Chairman of the Board for ACC Consumer Finance (phone number upon request)

Tim Condon – CEO CAR Financial Services, dba ACC Consumer Finance (phone number upon Request)

R. Frank Mercer – President, CU Lending Solutions, Prev. Group Director Sales, Household International, previous Executive VP for ACC Consumer Finance (phone number upon request)

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