Customer Service Sales

Shavonn LaCour *** FM **** Rd. Apt #**** Houston, Texas 77034 713-***-**** **************@*****.***

Job Objective: Customer Service Rep

SUMMARY OF QUALIFICATIONS

Six plus years cash handling experience. Excelled in customer service as top sales rep. Can type 25 wpm , master of the 10 key touch. Computer Proficient: MS Excel, Word, Windows.

WORK HISTORY FI Staff 03/2011-11\2011 Performed CSR duties at a number of banks and offices around the Houston region.Such as teller duties, answering incoming/outgoing calls, faxing,printing,scanning e-mailing etc.

Prosperity Bank 06/2009 - 07/2010 Lead Teller Processed customer deposits, withdrawls, cash advances, money orders, traveler’s checks, and cashier’s checks, opened new accounts, placed holds and stop payments on various accounts, paid /rejected customers overdraft protection, ordered debit cards and checks, processed night drop in dual control, balanced cash drawers, ATM, and vault, ordered and shipped out money to and from Brink’s, kept up with monthly and quarterly audits, sold new products to meet weekly and monthly referral goals, scheduled employees, lead customers into safe deposit boxes, completed change orders, answered phones, filed, copied, faxed, trained new hires, and also processed proof work through branch capture machine.

Capital One Bank 03/2008- 06/2009 Senior Teller Completed customer transactions, opened new accounts when needed, balanced ATM weekly, met monthly referral goals as a teller. Settled many account disputes by phone and in person, did so in a respectful and honest manner. Managed the floor regularly, answered phones, handled general office duties such as faxing, filing ,printing etc. Was given the moniker “Eagle Eye” in 2008 after being recognized for superior ability to spot fake checks at a glance.