Customer Service Sales

Key Words:

Customer Service * Business Management * People Management * Loss Prevention * Office Management * Employee Selection

Recruiting * Asset Management * Training * Debt Collections * Retail Sales * Merchandising * Inventory Management

Skills & Experience

• Retail store layout & product assortment planning to maximize sales and Gross Profit potential

• Built and trained new inexperienced teams to ensure maximum productivity at the highest standards, in a true team atmosphere with a focus on perfect customer service standards with historically <8% turnover

• Controlled inventory to managed shrink and prevent lost sales opportunities and company losses

• Financial management by controlling operating costs, labor, maintenance, shrink, and gross profit

• A highly proficient and accomplished management professional with over 16 years of management experience with several big company

• Skilled at developing and implementing policies and procedures

• Disciplined and self-motivated with excellent communication skills

Work History

Inventory Manager

Wis International of Orlando, Fla. October 2009-Present

• Provide necessary actions for recruitment, training and evaluating newly appointed personnel

• Supply necessary supervision for a staff group comprise with 25-30 people

• Controls the unexplained loss of Merchandise and improves profitability.

• Provide essential inventory, accounting, purchasing rules and regulations as well as the monthly analytical reports

• Detects, deters, investigates, and resolved violations of company polices and criminal activates.

• Used computerized coordination for inputting data with the proper monitoring of inventory systems

• Carried out the entire preparation and monitoring the operational budgets

District Manager

Value Pawn and Jewelry of Orlando, Fla. August 2005-October 2009

• Assisted stores in the recruitment of deserving professionals for managing the District stores

• Conducted the induction ceremonies for new staff and trained them by educating about their duties and responsibilities

• Trained staff about techniques to increase sales and output, assisted staff who are facing problems

• Reviewed previous sales figure to establish and fix future sales target and policies

• Maintained the financial records and sales record of District to keep a track

• Reviewed sales report and monitored individual performances accordingly, ensured individual targets are met

• Researched the market to establish new strategies and recommended the same to the Stores

District Manager

Rent-Way of Leesburg, Fla. January 2000- August 2005

• Provided necessary direction to all recruitment, training and staff evaluation actions including pay management for approximately 60 employees

• Assist store managers and assist managers regarding budget matters and administrative tracking, also responsible for opening new stores with due negotiation and contract arrangement

• Cooperated with sales department in conducting promotional activities to boost the sales process

• Developed annual plans and reports of the District to present to Corp office for approval

• Increased sales 5-30% and brought customer service rating & Quality inspection in to the high 90’s

District Manager

Speedway Inc of Apopka, Fla. February 1990-January 2000

• Responsible for all aspects of the business in Customer Service oriented Convenience Store

• In stores sales trend ( excluding fuel ) projected at $2.2million in first year

• Created new shortage controls, procedures and daily reporting to manage even a dual POS systems with multiples user like the one installed in Speedway and other Convenience stores:

• Oversee all human resource functions, including training, hiring and firing

• Assist stores managers and assistant managers regarding budget matters administrative tracking, also responsible for opening new stores with due negotiation and contract arrangement for acquiring foods and beverages with proper maintenance

• Assisted stores in the recruitment of deserving professional for managing the district stores

Education

• Florida Agricultural and Mechanical University-1990

BS – Business Management

• Amos P Godby H.S-1986

H.S Diploma

• Lively Vocational School-1999

Certificate in Commercial Foods

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