Vice-president of operations

DON RHINE

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* ****** *** ****: 210-***-****

San Antonio, Texas 78248 E-mail: *******@***.***

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Results-driven, customer service fanatic with extensive management experience in fast-paced service environment, with multiple business unit operations in diverse markets. Strong team builder, excelling in coaching, training and maximizing productivity. Skilled at operational analysis, making corrective actions and maximizing profits. Expertise in acquisition assimilation, new location openings, new products launches. Adept at driving sales and profit in highly competitive business environment.

PROFESSIONAL STRENGTHS

General Management Operations Management Sales Management Profit and Loss

People Development Service Management Inventory Control Quality Control

Store Openings New Product Introduction Training and Development Marketing

Acquisition Assimilation Employee Retention Team Building Customer Relations

SELECTED ACHIEVEMENTS

• Directed the total operations of 35 stores in four markets in the highly competitive quick service food industry. Oversaw area supervisors, store managers and 450 employees. Planned and managed the opening of five new operating locations over eleven years. Led the acquisition of 11 new units and assimilated each into the culture of the company. Developed and trained a highly effective team to sustain growth. Managed operations, maintaining highest standards in customer service, quality, and profitability. RESULTS: Increased revenues form $13.6 million to $17.5 million, growing average unit volume 31% in 10 years.

• Led the turnaround of an underperforming market. Identified and researched areas needing improvement, and implemented comprehensive action plan. Collaborated with team members, soliciting ideas and utilizing best practices. Developed and conducted training sessions on all service elements. Rallied team behind the mission, monitored progress, and led by example. RESULTS: Improved performance of all units and changed team culture, generating a reputation in the division as profit makers. Increased profits the first year by 50%. Received yearly President’s Club award annually for ten years for 15% yearly profit improvement.

• Developed bonus program for management team in newly formed company. Researched areas of controls that would have the biggest impact on goal attainment. Determined metrics, and set standards in labor and food controls. Created plan to reward performance in key areas of business to maintain profitability and employee morale. RESULTS: Incentive program motivated managers to achieve challenging profit and staffing goals while improving employee morale.

• Researched and implemented a new POS system to replace outdated equipment. Solicited vendors and tested systems. Selected system that met needs of operational ease and generated critical accounting reports. Led system implementation and training in test stores. RESULTS: New system facilitated efficient, accurate service delivery and vital financial reporting. Contemporary operational elements reduced employee theft. System was subsequently rolled out in 24 units.

• Launched a comprehensive inventory control program to monitor both food and paper inventory in stores with varying weekly sales.. Created systems to set build levels that insured proper product quality and minimizes waste and theft. RESULTS: Reduces inventory levels to company standards for food and paper. Minimized inventory fluctuations and perishable spoilage.

PROFESSIONAL EXPERIENCE

ARBY’S 1980 - 2009

CHI, dba ARBY’S, San Antonio, Texas 1998 – 2009

Vice-president of Operations

RTM, dba ARBY’S, San Antonio, Texas and Topeka, Kansas 1984 – 1998

Vice President, Operations 1989 – 1998

Director, Operations 1986 – 1989

Area Supervisor

1984 – 1986

J & D MANAGEMENT , dba ARBY’S, Topeka, Kansas 1980– 1984

Area Supervisor 1983 – 1984

Unit Manager 1981 – 1983

Assistant Manager

Team Member

1981

1980 - 1981

EDUCATION

Bachelor of Science, Agriculture Education, Kansas State University, Manhattan, Kansas

INDUSTRY LEADERSHIP

Former President, Arby’s Marketing Co-ops, San Antonio, El Paso, and Austin, Texas

Former President, Texas/Louisiana Arby’s Operators

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