Manager Administrative Assistant

Darlene Bornacelli

PO Box ***** • Tempe, AZ ***** • 480-***-**** • **********@*****.***

EDUCATION

UNIVERSITY OF PHOENIX, Phoenix, AZ

M.S. in Business Administration / Specialization in Human Resource

UNIVERSITY OF PHOENIX, Phoenix, AZ

B.S. in Healthcare Management

PROFESSIONAL EXPERIENCE

Maricopa Integrated Systems, Phoenix, AZ Nov. 2006 - Present

Health Care Unit Coordinator

• Serve as a Certified English / Spanish Translator for patients and coworkers.

• Perform a variety of diversified secretarial duties for the unit, which includes but is not limited to; typing, filing, data input, answering phones, ordering supplies, and preparing special projects upon request.

• Provide support to the physicians by transcribing orders and maintaining patients’ charts.

Maricopa Integrated Systems, Phoenix, AZ Jun. 2007 - Dec.2008

Administrative Assistant – Sunny Slope Clinic

• Provided routine front office support to the department.

• Processed work orders, telecom requests and IT requests for the department.

• Maintained the cleanliness and organization of the department work area.

• Performed a variety of administrative support activities for the department.

• Maintained the work schedule calendars for the office manager and physicians.

Arizona Pain and Rehabilitation, Phoenix, AZ Jun. 2009 - Apr. 2010

Manager

• Managed the daily operations of the clerical staff for two Arizona offices.

• Developed and implemented daily operational workflow policies and procedures including scheduling, medical records, billing, and collections.

• Dispensed narcotics from the office pharmacy, ran drug screens, and assisted with epidural procedures and other minor office procedures.

• Created an employee manual for office policies and procedures.

o Worked full-time while maintaining a part-time position with MIHS

Clínica Adelante, Mesa, AZ Dec. 2008 - Jun. 2009

Front Office Lead

• Served as a team leader for daily operations of the front office and medical records staff.

• Managed the front office staff, assisted with staffing as needed and covered front office positions during absences

• Created monthly provider schedules, reviewed staff time sheets, and reported any attendance issued to supervisor.

• Served as an English / Spanish Translator upon request.

• Interviewed potential new employees.

o Worked full-time while maintaining a part-time position with MIHS.

Barrow Neurosurgical Associates, Phoenix, AZ Dec. 2005 - Oct. 2006

Senior Medical Secretary

• Provided administrative support including scheduling appointments, billing patients, and compiling medical charts and records; demonstrated knowledge of medical terminology.

• Greeted and directed patients; maintained and organized daily office functions.

• Responsible for interviewing, hiring, and training new office employees of the company.

RELATED SKILLS & CERTIFICATIONS

• 2011 Edition of Biltmore’s Who’s Who

• Certified Spanish Translator / Bilingual Assistant (English and Spanish)

• Basic Life Support (CPR) Certified.

• Crises Prevention Institute, Inc. (CPI) Certified

• Certified Travel Agent

• Expertise in the following two areas: Operations Management in Healthcare Setting / Employee Management & Training / Healthcare Regulations & Processes, and Procedure & Policy Implementation / Office Administration / Bilingual (English and Spanish)

• Proficient with various software applications: Microsoft Office, Medical Management, Mars, Star, Apollo, PCN, HBO, Marsha, One E-App, EMD, Centricity, EPIC, Chartmaxx, MIDAS, Oracle, I-Hub

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