Sales Customer Service

Stewart A. Berry, MBA - Queens University School of Business

USA Address

PO Box 1176

Wylie, Texas 75098-1176

Canadian Address

** ********* ***

Toronto, ON Canada M1N 1W1 Telephone: Contact 1+416-***-****

Email: *********@***.*** (personal) Mobile 1+613-***-****

Senior Leadership Role

To drive revenue growth, market expansion, alliance partnership development, new product and service development, cost control, efficiency, service development, innovation and productivity utilizing my extensive international and domestic background, academic accomplishments and strong interpersonal skills to enhance the professional operations of an organization.

Areas of expertise and key strengths

Sales & Market Management Team Building

Strategic Planning Negotiations

New Product Development Continuous Improvement

Stakeholder Communications Market Expansion

Career Highlights

Clear Communications Corporation - New Zealand, USA, Canadian Joint Venture

From concept to implementation, led an operational team of financial, engineering and implementation experts in due diligence, costs management, resource access and market studies to size and establish the operational model to implement a full service Competitive Communications Company in New Zealand. Successfully negotiated the first four way joint venture with NZ Broadcasting, NZ Railways, the Todd Financial Group and MCI in addition to key suppliers and established a going concern within six months of start up. Captured market share over 20% within one year of operating, doubling the original internal rate of return estimates. Revenue grew in excess of $100M, asset sale generated in $50Million plus in pre-tax profits.

STM / BCI Software - Malaysian Joint Venture

Negotiated and completed the operational and organizational structuring of the first software foreign Joint Venture of the multi-national parent group. I took direct responsibility for the operations of development, marketing sales operations function in the initial start-up phase. The venture was the centre for software development, sales, and customer service support in the Australia / Asia region and created $50M in associated business with gross margins in excess of 50%. .

Career History

Berry Consulting Group Contracts 2007 to present

Co-Chairperson – (Volunteer) – Sarah Thomson for Mayor of Toronto – Senior Team Member in the development of policy and programs for inclusion in the candidate’s platform. Policy included public/private undertakings, new funding and expanded reach approaches for the Arts, and centres of excellence in the at risk neighbourhood redevelopment plan. We attained a third place ranking in mid election polls and provided creditable city wide acceptance of major portions of the platform.

TELUS Corporation – Senior Officer Advisor in the implementation of a $900 Million dollar integrated network and services build for a major Government agency. Provided direction and policy insights as well as a documented strategy for integrated marketing approaches and new revenue capture.

News North America – Developed new markets, oversaw the redevelopment of their premier website service software and continued on retainer in the area of US market entry. Sold over 560 location based clients in under 11 months.

Spheric Technologies – Sold a Fortune 50 company an outsourced contract worth upwards of $25M. Wrote complete operations, marketing and financial plan, successful arranged credit lines, identified operational deficiencies and implemented solutions and assisted in the hiring of Director of Operations. Company acquired by Fortune 100 Software and Services Enterprise.

2-Markets Inc – In an advisory role assessed and recommended operational and sales process reengineering within the United States and Canada. Drove the sales efforts for major digital media group.

Agnicorp Inc. / TELoIP Inc., Toronto, Arizona, New York June 2004 – December 2006

Converged IP switch Manufacturer and Internet Service Provider

Chief Executive Officer and Chief Operations Officer

Responsibilities: Establish an operational entity and an associated go to market associate Company. In the capacity of Chief Executive Officer/COO undertook the development of the necessary processes to prepare two start-up companies for expansion and first round funding. Results: Within the first 60 days a full operations, business plan, technology road map and a financing strategy were completed. In addition took a hands-on role in the negotiation of all contracts, participated and lead direct sales, developed compensation practices to attract and retain new employees, channels for sales activity, and increased the stated value of the Companies into an integrated value-proposition. Implemented an Advisory Board of Senior Canadian and American Business executives to facilitate rapid growth in the growing IP remote and rural market segments. Created and co-ordinated all marketing activities to ensure brand building and recognition were maintained and enhanced. Lead an expansion throughout the United States targeting State Governments, large financial enterprises in addition to new sales channels. Business development is underway in Europe and Asia through potential alliance partners. Sales grew 300% over the first year of operation. Both start ups were profitable after just 24 months of managed growth.

Siemens, Germany, Ottawa and Washington April 2003-March 2004

Technology Innovation Centre

Commercialization & Change Management (Sr. Management Consultant – Berry Consulting)

Responsible to plan and inject change management processes into the product commercialization process, raise the necessary capital (internal or external) funding to maintain a core of scientific and software development staff. Develop a client focus and create a productive alliance management process. Recommend the shift of competency’s necessary for long-term growth. Results - created new wireless server and location based applications and products that were integrated as value added components in support the wireless systems offerings worth in excess of $1.5 Billion dollars. Maintained the Research Centre function and incorporated “client centric” approach to new product development model.

Teletrips, Inc., Washington, DC

Advisory Board Member (Consultant – Berry Consulting)

Executive VP – Marketing & Corporate Development 2002- 2003

Lead a team and was responsible for the development of Alliance partnerships, the operational structuring and redevelopment of systems support and affinity programs. Oversaw the complete redevelopment of the “Canadian” based system to meet US Government standards and access. Developed the Alliance Express program and the signing of joint marketing agreements. Value proposition definition and website redevelopment, assessment of funding documents and business development for this environment focused start up.

AT&T Canada, Toronto and USA

EVP – Marketing and Advertising 2001

Responsible for the full P & L on all products and services developed within AT&T Canada. Developed a customer and partner national communications center and adopted Baldrige quality improvement practices. Maintained brand congruency with AT&T Corp. and within very short timeframes, brought together the entities to maximize impact of said asset. Incorporated a new approach to product development and worked closely with AT&T Corp to facilitate the reduction of costs and complexities in development of cross border opportunities within the US and globally. Created a pull strategy and reduced SG&A in the advertising and promotion area by millions of dollars. Developed a new Marketing and Sales buddy system which included its operational mapping and oversaw the creation of a comprehensive competition monitoring model.

BCI Commcor, Chantilly, Virginia

EVP –Sales & Marketing & Operations 1996-2000

Championed development of an operations and business plan for European expansion, established branch offices across the USA and established country and project offices in the UK, France, Spain and business development units in Hong Kong and Singapore. Responsible for the operations, sales, strategic direction and market management of BCI Commcor’s $40M in professional and outsourcing services, created a marketing and product/service development process which drove the recreation of the company from pure staffing to long-term managed services, resulting in an increased business base of $100M. Lead the enlistment of MIT and black belt practitioners of Six Sigma to deliver increased productivity and high levels of customer satisfaction in the two customer communications centers in New York and Georgia. Member of transition team as company sold in 2000.

Bell Advanced Communication, Toronto, Ottawa, Montreal

Assistant Vice President –Planning & Business Development 1995-1996

As team lead for key strategic product and services, directed teams in the financial, manpower, operations and revenue generation planning areas for an organization with annual revenue budget of $500M, member of the senior cabinet.

Bell Canada Telephone – Signature Service, Toronto Ottawa, Montreal

Director – New Business Opportunities 1992-1995

Planned all aspects of New Business and Line support, managed a diverse group of managers across multiple disciplines, including marketing, product management and market management, managed the integration and execution of strategic initiatives as well as the direction of operational excellence driving rapid introduction of competitive premium products driving over $100M in new revenue generation.

Bell Canada International, Ottawa, Ontario

Vice President – Sales and Marketing 1985-1992

Generated in excess of $250M in new revenue through the creation and implementation of sales strategies, methods and procedures resulting in the development of new markets, investment strategies and ventures. During this period, managed the due diligence and implementation of diverse investments in Asia, Australia, New Zealand, Hong Kong, India and Malaysia.

Education

• MBA – Queen’s School of Business, Queen’s University, Kingston, Canada

• Studied Economics & History, Mount Allison University / St. Thomas University

• Managing Employees Legally and Professionally – Washington, DC, USA

• Executive Perspectives – Mini MBA – University of Toronto, Toronto, Canada

• Holden Marketing Processes – Boston, MA, USA

• Managing Diversity for Productivity – Queen’s University

• Malcolm Baldrige Quality Improvement Processes – New Jersey

• Basic Six Sigma Program Introduction – New York

Former Board Member – International Roundtable

International Chamber of Commerce

Telecommunications Executive Management Centre

India Trade Council

Hold both US and Canadian citizenship

Public Service- Big Brothers and Sisters

Washington Touchdown Club

Executives for Computers in the Classrooms

Published- Access for the Disabled – Fairness in Voting Access

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